Comments
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@kiara_wael
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@kiara_wael
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Hey there! Sorry to hear you didn’t receive your Gold Bars. For missing rewards, please reach out to Player Support through the game’s Help Center. They’ll be able to check and assist you.
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Hi there! That sounds really frustrating 😓 Just letting you know that the issue has been reported to the Studio, and they’re investigating. Hopefully, it’ll be sorted soon!
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Thanks for the details! Just to clarify, one possible reason you might not be seeing All Stars is due to A/B testing. In any case, I have all the information needed to share with the Studio. Appreciate your input!
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It looks like the system is working sporadically, and unfortunately, it may also impact players with high inventory 😓 I totally understand your feelings — players who have worked hard to save boosters should not be affected. Right now, we’re gathering feedback from affected players to ensure the Studio is fully aware of…
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Hey there! Players from eligible countries who are at the end of the map should still be able to access All Stars. But there are a few reasons why you might not be seeing it: 1️⃣ Test Groups – Even if you're in an eligible country, some players may not be included due to testing limitations. 2️⃣ Account Inventory – To…
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Hey! @Nobody1 shared the correct list of countries, which are: United Kingdom, United States of America, Brazil, Canada, Germany, France, Italy, Netherlands, Spain, Sweden, Switzerland, Norway, Denmark, Austria, Ireland, Finland, Poland, Romania, Czechia, Greece, Portugal, Argentina, and Chile. We’ll be publishing the…
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Hey Jelly players! 💜 A huge thank you for sharing all those details—they were super helpful in the investigation! 🙌 The Studio has found the root cause of the issue and is already working on a fix. As always, make sure to keep your game updated so you don’t miss the next fix when it rolls out. Thank you for your patience!
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Hey there! 😊 Just a heads-up — the level has already been reported, and a tweak should be coming soon!
