Snow_Rider

Community Manager

Hi there! Sorry to hear about the trouble with the game closing unexpectedly. Could you let me know if you have the Petopia event active in your game? The event can sometimes cause this issue as it’s a bit heavier than the game without it. To help resolve this, make sure your game and device are updated to the latest…

Hi there! Sorry for the delayed response — it seems your post went through moderation, which is why it didn’t appear directly on the forum. 🙏 If you have the Facebook app installed on your device, make sure that the correct Facebook account is signed in. Force close all apps and turn off your device. Leave the device…

Hi there! Sorry for the delayed response — it seems your post went through moderation, which is why it didn’t appear directly on the forum. 🙏 To resolve the freezing issue, please make sure both your tablet and the game are updated, and that you have at least 2GB of free storage available. Hopefully, this helps! 😊

Hi Pet Savers! Great news: the Studio has released a fix, so the issue with levels resetting to 1 should now be resolved. Please update your game to version 3.13.2.0 to ensure everything works smoothly. Happy rescuing! 🐾😊

Hi there! This is a known issue, but the Studio released a fix yesterday. Please update your game to version 3.13.2.0 to resolve it! Happy rescuing! 🐾😊

Hi! Unfortunately, the feature has been recently disabled. You can have a look at the updates here

Hi! Our mod, Lynette, kindly shared her level tricks here. Hopefully, it helps!

Hi! Can you please let me know which platform you’re playing on?

I’m really sorry to hear that you feel this way. I completely understand how difficult it can be to adjust to changes, especially when one has been playing and enjoying the game for long. So our disappointment is understandable. The Studio made these changes to align the game board and elements with the overall game…

Hey Lynette! Thanks for your feedback! There could be two reasons why you’re not seeing the new booster bar: You might need to update the game to version 3.13.2.0. You’re in the test group. If the experiment goes as expected, players in the test group, including you, should get access to the new booster soon! 😊