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Hi my friend the problem is you can no longer play BW2 via Facebook so a fix on this issue won't help you
You will need to uninstall and reinstall using the sign up with king option as your progress is already lost via Facebook there will be no point in syncing when you reinstall this will be much better for you as there are fewer issue which can be solved much easier and updated events and game updates will come through
Once you have done this please select the contact us tab at the bottom of this page and explain to our customer services they can manually restore your levels
Lme know how you get on 💓
oh no - but I’ve been playing this way forever - yet suddenly after an update there’s a glitch and it’s my fault?
PS - what will happen to my game boosters etc and gold?
Hi my friend no it is not your fault the update has just bought you in line as playing via Facebook will no longer allow you to receive new in game updates or most side events
You will unfortunately loose your boosters but not your gold
With your levels follow the steps I have given you to request they be manually restored 💓
thanks @PrettyBubbles. I’ve logged in via Apple and all seems okay. I haven’t lost anything.
You are very welcome my friend glad to hear all is now good to go 💓
UPDATE - unfortunately I did not get the Jacalope tower. Second time this has happened for me. When you’re at the top level, new games are important. Very disappointed.
Hello good evening, I share with you the progress of this day..... Let's go for more, greetings family.
unfortunately I haven’t got the Jacalope Tower or the new levels released today. Sigh.
hi @PrettyBubbles - I’ve had to log in via email to play BW2. I have lost all my lives and boosters - as you said - but I have the Jackalope Tower and today’s new levels. How do I request for my boosters to be restored? I couldn’t find where said to go for the steps? Maybe I’ve misunderstood. Thanks again.