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Lives from friends

1161719212231

Answers

  • benniem27
    benniem27 Posts: 247
    edited November 11

    Once again - the studio has made a change but not had the courtesy to advise clients/players? Shameful. But they have no shame or care.

  • macnleeanne
    macnleeanne Posts: 34

    Level 3

    edited November 1

    I’ve been sending lives, but not receiving any. I’m current on game updates. I’m playing on my iPhone. Why is no one answering me on this issue?

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited November 3

    Hi my friend with lives they are hit and miss but if you keep on sending requests they do eventually come through

    In the meantime a reset can also help

    Please clear the game cache

    IPhone

    Select settings then General then iPhone Storage

    Overloaded cache can create a number of issues

    Then play any level close down and leave your device off for a moment or two

    Always check your store for any pending updates 💓

  • macnleeanne
    macnleeanne Posts: 34

    Level 3

    edited November 3

    I am updated with latest game update, I cleared the cache and followed instructions and still no lives. It should not be “hit and miss.” I’ve played this game a very long time. This has not happened before. Do an update and fix this issue please. It’s like you all are just trying to force your end of game players to buy lives. It’s not enjoyable this way so I guess after all this time playing, I can’t receive lives from other players. It does not feel like a community anymore 😢

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited November 3

    Please don't be sad my friend we are still very much a community and will help the best we can

    At the moment we do not have a known issue with lives not coming although you are experiencing this

    Maybe try selecting the contact us tab at the bottom of this page and explain to our customer services they may be aware of an issue before we are

    First you will receive an automated reply please reply back to this and explain again

    Also say you have checked in the community, followed all trouble shooting steps to no avail so we have refered you over 💓

  • benniem27
    benniem27 Posts: 247
    edited November 3

    I am sorry this is not working for you. I no longer receive lives from my Facebook friends - nor can I see their game progress. I do not like the fact I receive lives from random players that I have no interaction or communication with. King should not have stopped its connection with Facebook. I also do not like that some random players send a ridiculous amount of lives and there is no way of blocking the random player or deleting the lives. I know - you wish you had my problems. Good luck.

  • macnleeanne
    macnleeanne Posts: 34

    Level 3

    edited November 3

    I was referred back here doing what you suggested. Not helpful. I again have not been receiving lives since the last update a couple days ago. Cache cleared etc. I send every chance I get and not receiving any. If I remove the app and reinstall, will I be at level 1 again?

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited November 3

    Hi my friend if you had previously been saving your progress then once you play 1 level then close down and leave your device off for a moment or two your levels will reload

    However if you are playing via Facebook I can not guarantee this will happen as bw2 went exclusively to mobile a good while ago

    King no longer supports Facebook so many issues will occur that we can not help with 💓

  • macnleeanne
    macnleeanne Posts: 34

    Level 3

    edited November 3

    could you please clarify? I do not and have not played BW2 on Facebook for years. I have the app installed on my iPhone which is why I was asking if I will lose my place (go back to the very first level when right now I’m at the end of the game level 7790). Are you saying I just randomly play any game level, like game #7730, then I just close the app and open again and it starts loading lives? Or are you saying if I delete the app, reinstall and play level #1 til win and close the app, it will load lives& games back to level 7790?

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited November 3

    Yes if you decide to uninstall the thats what you will need to but you need to have been previously saving your progress 💓

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