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I used 5 lives from my bank and 6 were deducted
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Hi my friend sorry to hear this it can sometimes an issue within the game. Please try the following lets see if it helps 💓 Force close apps and restart your device. Check that you have the latest game and device updates You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache iOS: Settings > Safari > Clear History and Website Data
If the issue persist, please, https://soporto.king.com/contact