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Issue with BubbleWitch

epurvis
epurvis Posts: 3

Level 1
edited February 2022 in Support

The dragon was frozen in the middle of the screen twice and I was unable to play the remainder of the level. This cost me multiple items and I used some items that were purchased from the piggybank. I want my money back for the piggybank for the waste of time and lack of being able to use the items purchased.

ยซ1

Answers

  • Grumpy_Old_Man
    Grumpy_Old_Man Posts: 582

    Hi @epurvis it would really help if you told us what level you played, are you on PC or a mobile device?

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @epurvis ๐Ÿ™‹โ€โ™€๏ธ Welcome

    Sorry to hear your frustration ๐Ÿ˜Œ are you referring to one of the events in bubble witch 3 or are you referring to another king game

    Sorry but either way we can not refund gold bars because a player did not complete a level ๐Ÿ‘

  • epurvis
    epurvis Posts: 3

    Level 1

    I was playing BubbleWitch2 level 906. I played the game on my iPhone.

    I am not asking for refund because I did not finish the level. I am requesting a refund because of a glitch in the game that had the dragon just sitting in the middle of the screen preventing the game from moving up to where the bubbles where. This happened TWICE and would not allow me to finish the level. THE GAME HAD AN ISSUE!!!! Please read the post before writing something that shows you didn't!! @PrettyBubbles

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @epurvis I did read your post I am sorry if it came across that I didn't

    If you loose any free boosters or gold we can not replace them however if you loose anything you have purchased then if you select the contact us from the bottom of the page give the full details. Your game ID, the game you are playing, how much gold you lost and why they can then check your purchases and usage and will refund you ๐Ÿ‘โญ

  • epurvis
    epurvis Posts: 3

    Level 1

    I greatly appreciate your response. I will use the contact us link at the bottom of the page. Thank you.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    @epurvis You are welcome ๐Ÿ‘โญ

  • Sharon1951
    Sharon1951 Posts: 1

    Level 1

    Bubble witch 2 is not loading. I have been playing for years and this is the first time this has happened. It's been going on for days.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @Sharon1951 Welcome

    Sorry to hear that can you first confirm what device your are using please and also are you connected to Facebook ๐Ÿ‘โญ

  • karacusia
    karacusia Posts: 3

    Level 1
    edited February 2022


    Edited by CM: ๐Ÿค” Oops! Please repost in English so everyone can understand - Check our House Rules

  • tlsunshinein1
    tlsunshinein1 Posts: 4

    Level 1

    Bubble witch 2 is not loading. I have been playing for years and this has been going on for days. On on a PC playing through FB

Hey! Would you like to give us your opinion?

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