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What's wrong with BW2? game won't load

patricia50508
patricia50508 Posts: 1

Level 1

edited February 2022 in Support

BW2 game won't load. only the background pic.

«1

Comments

  • Hi @patricia50508 Welcome

    Are you using a pc and playing through Facebook if so this is why as BW2 is no longer supported this way.

    You can now only play using a mobile device through king 👍

  • Paulogeraldo
    Paulogeraldo Posts: 3

    Level 1

    edited January 2022

    Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Check our House Rules

  • Paulogeraldo
    Paulogeraldo Posts: 3

    Level 1

    edited January 2022

    Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Check our House Rules

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @Paulogeraldo Welcome

    Can you please repost using the English translator 👍⭐

  • Paulogeraldo
    Paulogeraldo Posts: 3

    Level 1

    ok

    Good afternoon, I play BW2 and I was beyond the 1200 stages and everything disappeared, 
    I had to restart the game. I'm in phase 218 but I don't see my friends and 
    I don't have any messages or answers to my requests for life. What happened?
    


  • phlockteacher
    phlockteacher Posts: 2

    Level 1

    edited February 2022

    For the past few months, I have been unable to access the game. It starts to load, and then, freezes with a small square in the upper lefthand corner. Clicking out of the game is the only way to get out. On a whim, I tried it two days ago, and the game loaded right away. I have been able to play all the way to this afternoon, and then, I tried to go back into the game a few minutes ago, and it is back to that same error screen. Is there a trick?

  • Diamond_Lim
    Diamond_Lim Posts: 167,033

    How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (Computer) or try playing in an incognito window better that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting this game to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Unfortunately their team cannot fix this issue possible with PC but you can also download this game if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars and your current progress can still transferred but boosters, saved lives and events cannot be transferred with any devices.

    I have playing Diamond Diaries Saga has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    Also check 🖥 Official Announcement regarding Bubble Witch 2 Saga moving from King.com here

    Anyway, thank you for your playing Bubble Witch 2 Saga! ❤️😊

    You can also participate and answer here (Show your amazing score on Happy New Year 2022 Contest) and here (Art Challenge: Healthy drinks🍹🧉) that you can chance to win gold bars to the King game of your choice! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    Fun Facts and Beginner Story of Diamond Diaries Saga here 💡📔

    Diamond Diaries Guides & Polls 💎💡✔️

    Show your longest link shining charms and new sassy score here! 💎🔗🤩

    ✍️ Subscribe here to Diamond Diaries Tagging List! 💍

    💫 From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    👑 Pro Players - Welcome to the Community (Comment and Chance to Become Pro Player and Get Pro Player Badge) HERE!

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    👑 Join our Kingdom and get this royal badge HERE!

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    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

  • Diamond_Lim
    Diamond_Lim Posts: 167,033
    edited January 2022

    @johamilton @PrettyBubbles help.

    Also check 🖥 Official Announcement regarding Bubble Witch 2 Saga moving from King.com here

    Anyway, thank you for your playing Bubble Witch 2 Saga. ❤️😊

    You can also participate and answer here (Show your amazing score on Happy New Year 2022 Contest) and here (Art Challenge: Healthy drinks🍹🧉) that you can chance to win gold bars to the King game of your choice! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    Fun Facts and Beginner Story of Diamond Diaries Saga here 💡📔

    Diamond Diaries Guides & Polls 💎💡✔️

    Show your longest link shining charms and new sassy score here! 💎🔗🤩

    ✍️ Subscribe here to Diamond Diaries Tagging List! 💍

    💫 From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    👑 Pro Players - Welcome to the Community (Comment and Chance to Become Pro Player and Get Pro Player Badge) HERE!

    📰 Community Newsletter- January Edition HERE

    💥 Badge of the Month - January HERE 💥

    👑 Join our Kingdom and get this royal badge HERE!

    Member of the Month- December 2021: simplyP HERE

    🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! ❤️😄

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @Paulogeraldo BW2 currently has known issues

    Please report your issue direct to customer services using the contact us tab at the bottom of this page ⭐👍

Hey! Would you like to give us your opinion?

🔮 Download Bubble Witch Saga 2 HERE!