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Game not loading

Woody
Woody Posts: 140
edited April 2022 in Support

This is BW2. The game loads until 73% then crashes. This has happened before and I had to reinstall the game . So im just checking, if i need to do this, I'm going to loose all my boosters(again).

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,180

    Hi @Woody sorry to here that

    I have experienced this with BW3 today so I presume there is a temporary issue at the moment as it's now rectified itself

    But BW2 is loading just fine and we have no more reports right now regarding this

    Please give it some time to correct itself and in the meantime stay logged out for a while then try again

    Let me know how you get on ๐Ÿ‘โญ

  • Woody
    Woody Posts: 140

    Hi @PrettyBubbles game is still not loading. Will have to reinstall. Is there anything you can do so i don't loose all my boosters?

  • PrettyBubbles
    PrettyBubbles Posts: 27,180

    Hi @Woody I wish there was its unfortunate for players when they loose boosters.

    Its because they are not saved to the game, but if you have any that have been purchased then support will compensate you.

    It's still worth contacting them from the contact us tab below and explain why you will loose them as they may very well send you some as a sorry for your inconvenience they are very good when it comes to helping players with these types of issues

    Give it a go and let me know how you get on โญ๐Ÿ‘

  • Woody
    Woody Posts: 140
    edited April 2022

    Thanks @PrettyBubbles Iยดll try

  • PrettyBubbles
    PrettyBubbles Posts: 27,180

    You are very welcome @Woody I look forward to your feedback โญ๐Ÿ‘

  • Woody
    Woody Posts: 140

    Hi @PrettyBubbles sipport were very helpful and they comensated me with some gold bars.,๐Ÿ™‚๐Ÿ™‚

  • PrettyBubbles
    PrettyBubbles Posts: 27,180

    That's great @Woody ๐Ÿ˜€ I am Glad you took my advice as you can now either purchase your boosters with the gold or use them for extra bubbles

    Thanks for sharing your feedback ๐Ÿ‘โญ

  • Lindark
    Lindark Posts: 5,713
    https://community.king.com/en/bubble-witch-saga-2/discussion/comment/2138763#Comment_2138763

    What lovely news to hear! The community here is great :) If someone is reading this and you ever need any help, we are here for you!

Hey! Would you like to give us your opinion?

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