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This has started again. As from today the game loads to 74% then crashes.
Only got four days of running this time, it's now happened again, nothing I can do to get it past 74%. ☹️ Perhaps it'll be cured on the next update!
It's happened again, loads to 74%, then crashes. Very disappointed after 16 days of running perfectly, this is so frustrating, performed all the prescribed steps but no good. I finally cleared all the game data and it loaded again so it must be game specific and not my device. Obviously lost all my rewards. Please try to resolve this.
That's good to hear my friend
Happy gaming 💓
Just to let you know, I have now had 11 days of playing since the last re-install without interruptions, I did block notifications in the game this time so it could be significant to this successful run (so far). Watch this space!
Hi Snow Rider, thanks for looking into this. I have recently acquired this device, it is a Doogee U11 tablet running Android 15, it has 128GB internal memory with 97GB free and 16GB RAM. The cache is cleared regularly so I would expect no device issues.
I do have BW2 on an older device (Huawei MediaPad T3 10, Model AGS-W09 running Android 7) that runs perfectly, albeit I had to force the game onto it by downloading the .apk rather than getting it on Play Store as it is deemed to be incompatible with BW2. This means that I am running an older version on my other device (version 1.141.0) as it cannot be updated due to incompatibility issues. Contrary to expectations, this device and BW2 have never let me down. I have no issues with the gameplay, it has been running successfully for a long time but obviously I cannot get the latest features of the game such as watching ads to get in game boosters. Perhaps there is a bug in this feature which is causing the problems?
Thanks again
Colin Kebbell
Hi Colin! I’m really sorry to hear you’re still experiencing this issue 😔 If you’ve already tried all the troubleshooting steps and even reinstalled the game a couple of times, and the problem still persists, it’s most likely linked to your device or available memory.
Please make sure your device has enough free memory, and if possible, try logging in on another device to see if the loading issue occurs there as well. This can help us better understand whether the issue is device-specific.
Thank you I have passed on your ticket number 💓
Hi PrettyBubbles, I have still had no response since the initial automated email. My ticket number is below, any help would be gratefully received, many thanks,
Colin
[bubblewitch2saga-Mobile] (BubbleWitch2Saga) (15499020)
Thanks PrettyBubbles and Woody, you have given me a glimmer of hope. I have reposted to the original reply. I await with bated breath!
Hi @PrettyBubbles @Colin_Kebbell
First, I believe there is a problem this happens far too often.
As I said I didn't have any luck with customer support maybe you will have more success.
For me the next update of the game fixed the problem. As these are infrequent you may want to wait or not.
Hi my friend Please reply again in the same email and hopefully it will get picked up this time
If you haven't had a reply by tomorrow then please post me your ticket number 💓
I have exactly the same problem, loads to 74% and then crashes, I have completed all the steps above but nothing brings it back, this is now the third time I have re-installed the game in two weeks and I am very disappointed that I keep losing all my boosters. I could put up with the re-installing if only there was a way to retrieve the boosters that I have earned. I contacted the support team, got an automated reply, replied to that but have had no subsequent response (yet).
Hi my friend if regular trouble shooting does not help and it is not a wide spread issue which currently it is not unfortunately thats the only other option available 💓
Hi @PrettyBubbles unfortunately customer service we're not much use. All they could say is reinstall the game.
Hi my friend sorry to hear that
Please first check for any pending updates
Clear the game cache from your device settings
Log out and leave your device off for a moment or two
Let's see if this resets it for you
If not please select the contact us tab at the bottom of this page and explain to our customer services that the community have referred you
First you will receive an automated reply please reply back to this and explain again 💓
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I opened the game today & noticed my lives are missing that were sent by other players. Last night I had over 50 when I closed out the game. Where did they go & how do I get them back? Also today there are no ads offered? Are you taking away ads as an option for help completing levels?
I am unable to see boosters on the bottom of my screen. This started several weeks ago. Is there a setting to correct this?
I recently bought a new android phone SG Fold 7. I don't know how to retrieve my saved game from my old Fold 3. The screenshot from my Fold 7 shows my account name and email address.
Even though I receive and accept additional lives, they do not show up in my life "count'"
O meu jogo travou numa fase e eles não liberaram as fases.... E nao sai do lugar o jogo
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
