Bubble Witch Saga 2

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Disappearing Levels

This has been going on for some time but I've finally managed to get some screenshots. So today the last level of the game is 9190 previously it was 9210. So not only have I lost levels I don't get the new levels.

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Woody

Thank you for the advice, which hasn’t solved the problem. Yes, i do play on 2 devices for convenience. I play lots of king games and the only one I have this problem is BW2 all the other sync perfectly.

Alex_The_Witch

Hey there @Woody . Hope you're doing well.

I'm sorry to hear your available levels keep changing in the game. I've checked your account on our side and can see that you currently have two active devices for playing the game: Android and iOS. When playing on different devices, even though it's the same account, syncing issues can happen between the devices, that's why we advise that players only use one device per game/account.

In case you confirm this info as correct, depending on the device that currently has the wrong level progress, please follow the appropriate troubleshooting steps below:

iOS Device:

Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
Update your device to the latest version of iOS and check for any updates for the game app
Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

Android Device:

Close all apps and restart your device:
- You may need to tap Restart > Restart.
Check and update your Android version and the game app
Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > {{ticket.brand.name}} > Storage >"Clear cache" *ONLY*
Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link

Check out the following Google Support pages with useful information on how to fix different device and apps issues.

I hope this helps, but if the issue remains, it would be best to reach out to our player support team here:

https://community.king.com/en/Mod-corner/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Our team is available 24/7. Thank you in advance and have a great day! 🌞