Alex_The_Witch

Game Expert

Hey there. I hope you're doing well. I’m sorry to hear that your Mystery Mountain has been disappearing from your game every other week, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like…

Hey there. I hope you're doing well. Wow! What an amazing achievement on reaching our current last level in the game. I hope you've had a blast so far! Rest assured though that the adventure is far from over. Our technical wizards in the Studio are already busy putting their finishing touches to more exciting levels which…

Hey there. I hope you're doing well. To make sure you have the latest version of Pet Rescue Saga for iOS, version 4.6.6, please follow the steps below: Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds Update your device to the latest version of iOS and check for any…

Hey there. I hope you're doing well. I understand you'd like to know why Facebook has a lower game version for Pet Rescue Saga than the one on mobile, as you'd like to have both game versions at 4.6.6 on both platforms. There's a really simple reason for that: to help keep things fresh and interesting, our studio needs to…

Hey there. I hope you're doing well. I'm sorry to hear you're having connection issues on your Kindle device when playing BWS3. I've checked the your ticket with our support and it seems not all necessary steps were sent. Please kindly follow the steps below if you haven't yet: Please close all apps and restart the device…

Hey there! I hope you're doing well. I understand you're trying to redeem a Gift Card. Please note that if you're referring to a Candy Crush Gift Card that you redeem to get free in-game items, such as Gold Bars and Unlimited Lives, those Gift Cards can currently only be redeemed for the following games: Candy Crush Saga…

Hey there! I hope you're doing well. I understand you're having some trouble recovering your progress through your Facebook account. For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Our team's available 24/7. Thanks in advance and have a great day! 🌞

Hey there! I hope you're doing well. I understand you haven't received an item that you either purchased or got as a reward. I'm sorry that happened. Could you please provide more details so that our team can investigate? Thanks in advance and have a great day!

Hey there. Hope you're doing well. I see that on the title you enquired about new levels but the body of your message mentions not being able to purchase with "magic". Perhaps you're referring to Magic Beans? Could you please specify what is it you need assistance with, so that we can provide proper help? Thanks in advance.

Hey there. Hope you're doing well. I understand your concern about the video adverts feature not being available in your game, and would like to clarify this. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available…