Comments
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Hey there @alecsandr25121993 . Thanks for sending the screenshots showing the error message. I can see from your account you're using an Android device. Please try the steps below to try and fix the connection error message you're receiving: Close all apps and restart your device: You may need to tap Restart > Restart.…
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Hey there. Hope you're doing well. I'm sorry to hear you're having trouble with level 5860. Please check this YT walkthrough by our Mod Lynette: I hope it helps, but in case you are experiencing glitches or technical issues with the level, please reach out to our player support team with a video of the issue, so that our…
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Hey there. I hope you're doing well. Could you please clarify your query, so that we can provide some assistance? Are you having trouble connecting a Kingdom account to the game? Or would you like to get in contact with our player support team? If so, you can learn how to do so here: Our team's available 24/7, in German as…
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Hey there. Hope you're doing well. I understand this isn't ideal, but please note that our team's aware of the issue. To learn more, you can check the announcement below: If you need to reach out to our player support team about it, learn how to do so here: Our team's available 24/7. Thanks and have a great day.
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Hey there! Hope you're doing well. When it comes to the lives system in Candy Crush Soda Saga, you will only be able to see that you have lives received if you have less than 5 lives available. So that is most likely the reason why you're unable to ask for new lives at certain times. However, if you're having issues…
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Hey there! I hope you're doing well. I'm sorry to hear you sometimes have this issue while playing Candy Royale. Our player support team can assist in cases like this, please reach out to us. You can see how here: We're available 24/7. Thanks and have a great day!
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Hey there! Hope you're doing well. I'm sorry to hear you can't connect in order to redeem your Gold Bars. Could you please explain if this is related to the rewards of a specific event? Is there an error message on-screen? In addition to that, which device/platform are you using to play? If possible, share a screenshot of…
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Hey there! I hope you're doing well. I’m sorry to hear that the Weather Alert feature disappeared from your game today, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like these are bonus…
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Hey there! Hope you're doing well. I'm sorry to hear you didn't get your Champions Race reward. For issues of this kind, please reach out to our player support team: We're available 24/7. Thanks in advance and have a great day!
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Hey there. I hope you're doing well. I'm sorry to hear you're having trouble purchasing Gold Bars. Do you see any error messages or a message saying there's a lack of connection? If you can, please share a screenshot of it. In addition to that, which platform/device do you use to play and to make the purchase? Thanks in…
