Cezdiamond

Community Manager

Comments

  • Hi Deb- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases. Could you let me know a little more information? - What is the error message? - Which items/package are you trying to purchase? - When did the problem start? Thanks! 
    in Purchase failed Comment by Cezdiamond May 2017
  • Hi Robyn- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can…
    in Why do I keep losing my gold bars? I had at least 10 gold bars now I have one. Please let me know wh Comment by Cezdiamond May 2017
  • Hi Guadalupe- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your game crashing. I can understand your frustration. Let's get you back on track :-) Which browser are you playing on? Please can you follow our troubleshooting steps here:…
    in the candy crunch saga game is freezing . And crashing . and when i get back in i loose a game . fix Comment by Cezdiamond May 2017
  • Hi Adnan- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I am not getting my levels back even after sign in Comment by Cezdiamond May 2017
  • Hi Peter- Thank you so much for sharing such a personal feedback, I am very sorry for your loss. We really value the time that you have taken to share this with us. I will be sure to pass your words on to our games studio. I cannot promise that any changes will be made to the game but I would always advise anyone who is…
    in Mobility friendly option? Comment by Cezdiamond May 2017
  • Hi Kate- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Lost boosters after Facebook logon Comment by Cezdiamond May 2017
  • Hi Alison- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can…
    in Tried to contact but the bloody Comment by Cezdiamond May 2017
  • Hi Alison- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can…
    in Wrong balance of tokens left after purchasing Comment by Cezdiamond May 2017
  • @Pedro and Hoonie I am very sorry about this, I would like to check your account so I have sent you both private messages through King Care. Please check for the envelope icon in the top right hand corner of the page next to your profile icon. 
    in JACKPOT got Nothing Comment by Cezdiamond May 2017
  • @Deese36- Are you still experiencing this problem? Thanks! 
    in Tournament 10x multiplier?? Comment by Cezdiamond May 2017
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