Comments
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@Leony, I found this link that was posted by the Community Team. Let me know if it helps. https://community.king.com/en/candy-crush-saga/discussion/246125/game-keeps-freezing-or-crashing-what-should-i-do#latest Have a great day!😀
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Hi, @aloppi! Sometimes King decides that a level is looking a little too easy. To make it a little more challenging for players, they'll tweak it, usually by decreasing the number of moves, which is what they've done here. The videos you see are probably old videos that were made before the change was made. I hope I've…
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Hi, @Heidi_Okinawa! First, I'm going to have you do some troubleshooting. From your screenshot, I believe your using an Android device. Let me know if I'm wrong though. Here's the link for troubleshooting on an Android. Let me know if this works or not!…
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I've been doing some research and I found this answer from a good friend of mine. I've condensed it down to this. "Clear the history on your mobile, then log out of Facebook and log back in and it should bring you back to your current level."
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You are more than welcome! Let me know if you need anything else.
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That is helpful as well, but not quite what I'm asking. You can create a Kingdom account to save your game, or you can save your game through an existing Facebook account. Before you lost your levels, did you do either of those?
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Hang in there! I know you can do it!
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@RumellKhan123, has anyone finished the race yet? Also, how close are you to finishing it yourself?
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Hi, @DTh3M! First of all, I would like to know if you were saving your account on either a Kingdom account or a Facebook account. This will help me understand your situation a little better. Welcome to the community!
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@The_Real_Trapper, you actually can't. Only a Community Manager or Moderator can. I'll let them know, and they should have it fixed soon! Don't worry, it happens to a lot of newer people!😅
