Comments
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@whorvath Hi, if you have done the troubleshooting tips i will tag @Yosca to see if they know any more information on this than i do Thank you
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@whorvath Hi and welcome, Please clear your browser cache and log out and restart your device and then log back in and see if resolves your issue. Played via chrome today on saga and soda and never had any issues myself Thank you
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@Tamworth_Dave Hi and welcome, Firstly try playing a level as some times it takes this for it to sync to the server correctly, If this does not work please follow instructions given by @Yosca on recovering your levels Thank you
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@katrenarudolph Hi and welcome, The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems To make…
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@McKinzie Hi have answered above but cannot find any issues with level so you will need to contact customer support if above does not help Thank you
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@McKinzie Hi, I have tried this level on iphone, Facebook and windows 10 app and there is no problems with it the keys just fall you do not have to do anything special for them to fall Check you device and game is up to date , log out and restart your device then log back in and see if this resolves your issue If not…
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@McKinzie Hi , not really is that a mobile device or web browser ?
