Hi @hardus77 :waving: welcome to Community! Levels may be changed from time to time as our Developers try to achieve the perfect balance between fun Candy Crushing and challenge. So I guess before it wasn't challenging enough :eh: If you need any tips on how to pass levels be sure to check out our Level Help and Tips…
Great, thanks! It seems that we're having some issues with the timer appearing. The free climb should show up but just be patient and check your game from time to time. Our game team is working on it :+1:
Hi @sokil :waving: We actually have a post regarding losing your levels which explains how you can retrieve your lost levels. It will also tell you how to contact the Player Support team in case you need their help to set you back on track. I am moving your question to the post I'm referring to. Have a great day!
Hey there! We're currently experiencing some delays with the timer for the free climb. If you have the message "Come back soon for a free climb" but don't have the timer, you will get the free climb but the timer may come a little delayed. I would suggest to check in on your game from time to time to see when you have the…
Hi @kooskoekjesmonster We have a post regarding Sugar Drops that you might find useful here. I'm merging your post to that one so you can stay up to date on this. When I have more updates, I'll be sure to let you guys know.
Welcome Richard to this lovely Community :waving: Take a look around and join the conversation - if you haven't checked out our running competition you can find it here. Have a great day!
Hi! If you have had any issues with a purchase, please check out this purchases page here. It will explain how to request refund or compensation on each platform.
Hi @Guru :waving: If you're still having issues with the game not connecting to internet, I recommend going through these steps. If you need to reinstall the game app, and you are unsure about the process let me know. :)