JillyJill

Pro Player

Comments

  • Hi LSLOVE, (& Donna) This is an ongoing problem that the game studios are aware of and are working on a fix. Please refer to the link below to keep up on any updates or information for this issue. Thank you for your patience!…
  • Hi Cathy-Dee, This is an ongoing problem that the game studios are aware of. Please refer to the link below for updates and info, thank you! https://care.king.com/en/candy-crush-soda-saga/level-1245-on-candy-crush-soda-saga-will-not-load-although-i-have-completed-level-1244#entry_85219 Jilly
  • Hi Colormered, I too love bubblegum hill. I have asked but have not received a definitive answer as to when or if it will be back. I'm sorry this is no help to you but that is the only answer I've received from the king care team. They don't know either. Jilly
  • Hi Duchess, Due to the holidays, the king care team is trying their hardest to catch up. Since you've asked this question twice on the forum, my suggestion would be to email them through the homepage of the game itself. Go to your settings and click on contact us. They will be able to look into your account as I am unable…
  • Hello Joanne, This is a known problem throughout King. Click on the link below as there will be updates there if there is any progress. Thank you for your patience! https://care.king.com/en/candy-crush-soda-saga/level-1245-on-candy-crush-soda-saga-will-not-load-although-i-have-completed-level-1244#entry_85219 Jilly
  • Hi Ajit Malik, I would suggest that you email King Care through the game as I am unable to look into your account. Go to the homepage of the game click on your settings, (lower left) click on the cogwheel, scroll down to "Contact Us". There, you will find options to choose from pertaining to your issue. You should get a…
  • Hi QuiMc, Try logging into King.com, I'm pretty sure you needed an email address when first playing CC. The kingdom should have your progress once you login. If this doesn't help, I'll forward your issue onto the King Care team, maybe they can get you back on track. Jilly
  • Hi gnome66, Has been an issue with many players even I went back to try it and can't see how it is possible to pass this level with 20 moves but this issue has been forwarded to the game studios to be looked into and hopefully updated soon!
  • Mary, See Above Answer ^^^ it seemed to have worked for Hatice.
  • Hi Edmund, did you try restarting your device after your update? If that doesn't work email them through the game by going to the homepage click on your settings and then click on the cogwheel and then scroll down to contact us they'll be able to get you back on track within 24 hours there are options there once you click…