JillyJill

Pro Player

Comments

  • Hi Rana, Unfortunately anytime you uninstall / reinstall the game or clear your data even, you will clear all boosters and lives. The only thing that remains is your level progress and gold bars. Not the answer you're looking for but unfortunately that's what happens. Just build up some more boosters by playing sugar drops…
    in I lost all my boosters after reinstalling the game Comment by JillyJill December 2016
  • This is because boosters and lives are not interchangeable within devices. So they will only stay on the device you see them on. The only thing that is, would be gold bars. Hope this helps you! Jilly 
    in Missing boosters Comment by JillyJill December 2016
  • Hi Mahmoud, May I suggest that you send an email through the game itself? Go to the homepage, click on your settings, scroll down to "Contact Us". There you'll be able to select choices on the specific issue. They will be able to look into your account and check on your lost boosters. That way you will be sure to get an…
    in am I ignored? Comment by JillyJill December 2016
  • Okay, let me forward this message on and find out what the issue is on not being able to open, thank you for your patience in return! And just to be doubly sure, you're all updated on the game, right? Jilly 
    in It won't open Comment by JillyJill December 2016
  • Hi Shirley, Often times when there are updates the levels and amount of moves change as well. So you are right, there are only 23 moves for this level. I just tried replaying it, not sure how I passed it but I'm sure it was using my boosters before opening the level. I would try getting a striped candy and a package…
    in Level 982 - how do I complete with 23 moves (no boosters)? Comment by JillyJill December 2016
  • Hi mscadutto, That's the end of the levels for now, usually they update on Tuesdays. I was waiting for the update to come through today and it never has. I don't know why but they are changing a lot of things such as no bubblegum Hill on Monday, Tuesday is usually the update for more levels, we didn't get that, so I'm not…
    in finish level 1210, i need more levels to keep playing Comment by JillyJill December 2016
  • I asked Tony a King Care associate to help you further on this. He sent you a private message which you may have already seen by now. 
    in Lost level progress on Soda and Jelly Comment by JillyJill December 2016
  • Hello Gina, Unfortunately your lives and boosters do not transfer between devices. You'll have to ask for lives on your laptop or just set your time ahead go to the game and then set it back to the actual time. Hope this helps you! :-) Jilly 
    in No lives on my laptop. Comment by JillyJill December 2016
  • Ohhhh okay Scott, so it was a different email you were using to log on? So is everything good now? All levels are up to par? :-) Jilly
    in Lost level progress on Soda and Jelly Comment by JillyJill December 2016
  • Hi Philip, Your PC version must not be updated because we are past those levels. Update your game on the PC, but I don't know what system you're using to help you with that. But you can try this, open up candy crush soda, click on the cogwheel where your settings are, then click the orange King symbol and hopefully that…
    in Level 1120 Comment by JillyJill December 2016
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