LoFiGummy

Community Manager

https://community.king.com/en/candy-crush-soda-saga/discussion/498175/didnt-receive-podium-award Hey there and sorry to hear that. Could you respond to my reply here with your Player ID so that I can take a look at it? To make sure nothing is wrong with your game, it's good to follow these steps below: Restart: Force close…

https://community.king.com/en/candy-crush-soda-saga/discussion/498173/after-you-sign-in Hey there, To clarify, this reward will start counting as soon as you claim it - so if you return to the game later it may have been used up already. To make sure nothing is wrong with your game, follow these steps below: Restart: Force…

https://community.king.com/en/candy-crush-soda-saga/discussion/498220/i-ve-played-this-game-for-10-years-with-ads-to-get-extra-moves-now-i-get-no-ads-game-sucks-now Hey there Kelly and I'm sorry to hear that. Ads and other events are rotated between players so I hope that you can get ads back soon, or other events where…

https://community.king.com/en/candy-crush-soda-saga/discussion/498127/level-1308 Hey there, that sounds really strange. Could you send us your Player ID? Otherwise I also recommend these steps below: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates.…

https://community.king.com/en/candy-crush-soda-saga/discussion/498150/change-of-game Hey there Julia and thank you for your feedback. The studio is aware of that some of the recent changes to the Treasure Hunt are not popular with players, and you posting these types of threads helps me to forward that to them. As for the…

https://community.king.com/en/candy-crush-soda-saga/discussion/498151/videos-constantly-not-playing Hey there, your device should be new enough to be able to handle these types of issues… but to be safe, please follow the steps below to make sure that nothing is wrong with your game. Restart: Force close apps and restart…

Hey there, if you delete or reinstall the game it will remove the progress. If you have an account in the game you can save the progress to the account though, so if you have one - please login by either using your King account or Facebook account. If you don't have an account, please make one and reach out to support via…

https://community.king.com/en/candy-crush-soda-saga/discussion/498169/mis-niveles-eran-de-2211-y-nolos-allo Hey there, if you delete or reinstall the game it will remove the progress. If you have an account in the game you can save the progress to the account though, so if you have one - please login by either using your…

https://community.king.com/en/candy-crush-soda-saga/discussion/498201/ive-been-waiting-for-days-for-you-to-do-more-levels-ive-reached-16615-and-im-waiting Hey there, you can find the latest levels in Soda in the thread linked below. However, if you're on Level 16615 and it's showing as the last level then you may need to…

https://community.king.com/en/candy-crush-soda-saga/discussion/498116/the-add-attached-does-not-allow-you-to-move-through-it Hey there, very sorry to hear that as we don't want to show these types of ads to our players. Could you let us know your Player ID or could you take a screenshot of the ad itself if it happens…