MarkHawk

Community Manager

Hi Tamar, Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Hi Lisa, Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Hi Sue, Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

Hi SassyDiva, LitheLady, Brodypie, Bmore9866, Sidders and K dog; Seems there was a glitch for some players in receiving the correct bonus. Please see the email with further instruction so we can manually add the correct bonus to your game account.

Hi Lisa, Sorry to hear you did not receive the Gold Bars. Please see the email we send you so we can help you. Thanks

Hi Kathy, Please see this article on how to redeem your gift card: https://support.apple.com/en-us/HT201209 After you redeem a gift card code, your iTunes account balance will update. You might need to sign out and back in to all of your devices for your balance to appear. You can find your balance underneath your Apple ID.

Hola Tatica! Obrigado pela sua consulta. Lamentavelmente de momento a página King Care apenas está disponível em Inglês. Por favor visite o seguinte site onde poderá encontrar Ajuda e Perguntas Frequentes (FAQ’s), espero que consiga encontrar aqui a sua resposta: http://candycrushsaga.com/help/

Hi Betty! Vielen Dank für Ihre Frage. Momentan steht King Care leider nur in Englisch zur Verfügung. Please see the email we send you so we can help you. Thanks.

Hi Vivian! Please see the email we send you so we can investigate further. Thanks.

Hi Kathy! Please take the following steps: 1) Make sure no one else from your household is using your credit card details. 2) Activate payment security - both iTunes and Google Play has PIN code security before transactions can be made. 3) Contact your bank as they may be able to see further who did the transactions. 4)…