MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Samantha! Please follow the steps described here: https://king.com/#!/faq/Purchases - don't forget to include the email receipt or a screenshot of the transaction and we'll get back to you right away.
    in Farm heroes - game freeze on purchase Comment by MarkHawk February 2015
  • Hi Carol! Kindly get in contact with King Customer Care: http://candycrushsaga.com/facebook-help/en (click on more + click on "contact us") When you write then please also send your Facebook URL. You can find it on your profile page and it will look something like this: www.facebook.com/john.doe or…
    in Gold Bars Comment by MarkHawk February 2015
  • Hi mannybz! How much available RAM do you have when both profiles are running? Try having Candy Crush running on your working profile, then measure how much you have available. Samsung Galaxy never became fully stable with Android 4.4.2 so it might be worth upgrading to 4.3 Jelly Bean or higher.
    in Why will candycrush not launch after install? Comment by MarkHawk February 2015
  • Hi Shannon! Please get in contact with King Customer Care: https://king.com/#!/faq/Purchases - please include your email receipt and we'll look into the issue right away.
    in i paid for more gold bars and they took my money but i don't have the bars. what can i do? Comment by MarkHawk February 2015
  • Hi Jonnyb! Sorry to hear you did not receive your gold bars. Please see the email we have send you. Thanks.
    in Wheres my f'ing gold! Comment by MarkHawk February 2015
  • Obrigado pela sua consulta. Lamentavelmente de momento a página King Care apenas está disponível em Inglês. Por favor visite o seguinte site onde poderá encontrar Ajuda e Perguntas Frequentes (FAQ’s), espero que consiga encontrar aqui a sua resposta. http://candycrushsaga.com/help/
    in Jogador em dúvida. Comment by MarkHawk February 2015
  • Hi Nikoś! Thank you for your question. I’m sorry but for the moment King Care is only available in English. Please visit the following site where you can check out the help and FAQ sections, I hope that you are able to find your answer here: http://petrescuesaga.com/help/en
    in problem z grą Comment by MarkHawk February 2015
  • Hola Tamy! Gracias por tu pregunta. Lamentablemente por el momento King Care está solo disponible en Inglés. Por favor visita nuestra sección de FAQ donde podrás encontrar más ayuda y podrás consultar tus preguntas. Espero que puedas encontrar ahí todas las respuestas que necesitas. http://petrescuesaga.com/help/es
    in ¿Te cuesta pasar a la 148? Acá comparto mi solución Comment by MarkHawk February 2015
  • Hi Bev! Come on over to King.com :-) We have many users who can help. Don't forget that you can sync your Facebook progress from the settings menu (cog wheel, top right corner - then select account and sync).
    in How do i get friends to more friends so i can pass level 147? Comment by MarkHawk February 2015
  • Hi MMS! You can un-install any of King's games here: https://www.facebook.com/settings?tab=applications If you only want to stop notifications then please see this article: http://www.wikihow.com/Block-Game-Requests-on-Facebook
    in How do you remove a game completely from facebook? Comment by MarkHawk February 2015
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