MarkHawk

Hi swanlake! Please get in contact with King Customer Care here: https://king.com/#!/faq/Purchases Please also include your email receipt and we'll look into the issue.

in I bought some .99 lives and my purchase went through but the game froze up when it was time for me t Comment by MarkHawk February 2015

Hi sekmarc! Please get in contact with King Customer Care: https://king.com/#!/faq/Purchases Since you are playing on Facebook we will be able to provide you with your log of purchases and status of gold bars. Unfortunately there are no ways to reset your gameplay. However you may play the game on a mobile device without…

in I purchased a booster by accident and it all but wiped out my gold bars. Since I can never seem to Comment by MarkHawk February 2015

Hi Giuliano! The companions costs either 50, 70 or 90 beans, depending on their skills. If you use 3 lives then it can add up to 270 beans. I haven't heard of any issues with lives going to zero after 3 lives used. Which level are you playing? Do you have other family members who have their mobile devices connected to your…

in losing lives and magic beans Comment by MarkHawk February 2015

Hi Şenay! Sounds strange. Are you playing on Facebook? I suggest you write back on the email you received from King Customer Care with further details. In the meantime you can always replay levels by choosing them from the map when you start the game.

in hello.I sent you a mail yesterday but your answer couldn't solve my problem.The question is I was st Comment by MarkHawk February 2015

Hi 白皓宇! I suggest you contact King Customer Care here: http://candycrushsaga.com/help/en - scroll down to the "more" button and click on "contact us" Please provide the following info: 1) Game ID (Go to the game settings from the game map and click on the red door. You will get back to the beginning of the game again so…

in After connect to Facebook, my game progress have been deleted. Is there any method to get it back? Comment by MarkHawk February 2015

Hi Cecilia! Please follow the steps described here: https://king.com/#!/faq/Purchases - don't forget to include the email receipt or a screenshot of the transaction and we'll get back to you right away.

in did'nt received the item that i sucessed purchased. Comment by MarkHawk February 2015

Grazie per la tua domanda. Sono molto spiacente ma al momento King Care é disponibile solo in inglese. Per favore clicca il seguente link per dare un’occhiata alle nostre FAQ, spero che in questo modo tu riesca a trovare una soluzione. http://candycrushsaga.com/help/it

in Candy Crush Saga non si connette a Facebook Comment by MarkHawk February 2015

Thanks for feedback Donna :-) We hope you enjoy Candy Crush Soda Saga and wish you a Candylicious weekend! Kind regards from the King crew and Admin staff

in A huge thankyou to King admins.! Comment by MarkHawk February 2015

Hi Lars667! Please follow the steps described here: https://king.com/#!/faq/Purchases - don't forget to include the email receipt or a screenshot of the transaction and we'll get back to you right away.

in Bought 10 gold, failed, retried, was charged for 20 Comment by MarkHawk February 2015

Hi Corey! Could you please attach a screenshot of how it looks on your screen. Thanks

in how do i reach a human concerning a glitch? Comment by MarkHawk February 2015

MarkHawk
Community Manager

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MarkHawk Community Manager

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MarkHawk
Community Manager