Snow_Rider

Community Manager

Comments

  • @johamilton @Princess_Jessica
  • Hi players! 🌟 I’ve read all your concerns and questions. For the first part of the event from June 3 to June 16, the Studio initiated a series of A/B tests. This is why some of you didn’t receive the events or flags inside the event. But no worries! 😊 We still have time ahead and you'll have a chance to get the badge!…
  • Hi there! Welcome to the community 🐶🐱 Thank you for sharing your experiences with level 7349. It's true that this level is particularly tricky. Rest assured, I've passed along your feedback to the Studio for further tweaks. Thank you for your patience!
  • Hi there @Jodibar2 I'm so sorry to hear that you didn't get Spring Petopia. But hey, the team is always experimenting with test groups. As @Lady_Choo said, you might get the event next time! Regarding news, yes, the Studio is preparing something interesting for players! Stay tuned 😁 By the way, for safety reasons, I edited…
  • Hello there! Thank you so much for reporting the level. We’ve heard from other players about it too, and we agree it needs some tweaks. Rest assured, the Studio is on it and working on a fix! Thanks for your patience 😊
  • Hi! Snow_Rider is here 🏂 Welcome to the community! I'm really sorry to hear you're having trouble. Perhaps, these tricks might be helpful: - Restart the game: close all open apps and open your game; - Check for updates: please make sure your both game and software of your device are up-to-date; - Memory: make sure you have…
  • Hi @Spinnifix! I'm sorry to hear that you're not satisfied with your game experience. Your passion and effort in making suggestions to improve the game are truly appreciated. Rest assured that we do our best to relay all players' feedback to the Studio and report issues promptly. For game and community suggestions, please…
  • Hello! And welcome to our community 🐾 I’m sorry to hear you’re having trouble with level 4053. Sometimes levels can be really tricky, but don’t give up just yet! Our wonderful Mod, Lynette, has shared a video with some great tips on how to pass this level. You can check it out here. Hopefully, it will give you the insight…
  • Hi there! Thanks for bringing this to our attention! 😊 I’ve forwarded your report to the Studio so they can take a closer look. It sounds like the issue might be related to device synchronization. In the meantime, please ensure you’re logged into the same account on both devices to see if that helps. We appreciate your…
  • Hi there! Welcome to the community 💫 Did you update the game on your desktop? The Studio often tweaks levels that are too difficult to pass. It's possible that your phone and tablet have the updated levels, while your desktop does not. Let me know if this is the case 😃