Snow_Rider

Community Manager

Comments

  • Hi there! Thank you all for keep reporting. The Studio is actively investigating the problem. However, it has proven to be more complex than we initially anticipated. Rest assured, the team is dedicating their resources and efforts to find a solution as swiftly as possible. I understand that this situation is less than…
    in The duplicate tabs message on Facebook Comment by Snow_Rider July 2023
  • Hi @stevehovey @John_Brooks_2! Would you be so kind to share if the issue still persists for you? The Studio tried to configure your accounts. I'd like to know if it helped 😊
    in duplicate tab error Comment by Snow_Rider July 2023
  • Hi! The Studio fixed the issue. Did you happen to update both device and the game? 🙂
    in Bug Events in Landscape Mode Comment by Snow_Rider July 2023
  • Hi there! Thanks for bringing up to my attention. Please rest assured that The Studio is already on it and tries their best to understand what is causing the problem. In the meantime, your patience is greatly appreciated. As soon as I have updates from the team, I'll keep you posted! 
    in Missing events❗️ Comment by Snow_Rider July 2023
  • Hello @Tricia55 @FantasyGoddess! This is so sweet to hear your dedication to our game! Each Studio works differently and decides how many levels they want to release for our players. In Candy Crush Jelly, we unlock 20 levels every week. But rest assured I'll share this with the Studio! Maybe, one day they will increase the…
    in New levels Comment by Snow_Rider July 2023
  • Hi @Werner_Cichy @NamTruong2001! I'm sorry to hear that you're frustrated about new levels. I've just had a look at levels 6839 and 6891, and I see that they are designed to be challenging, but they are not impossible to pass. Every game level is a new puzzle to be solved, so it can take a few tries and new strategy. I'd…
    in 💬 Your feedback on difficult levels 🗨 Comment by Snow_Rider July 2023
  • Hello players! The contest is over! Thank you so much for participating and sharing your favorite maps! It's time to announce our winners! @mikes1andonly, @Andres-2, @vonkizh congratulations on winning 50 Gold Bars! Your prize is on the way! 🎉 @vonkizh please share your player ID so that I can send Gold Bars to you! 😊 
    in (Finished) Candy Crush Jelly Saga celebrates Pride! 🌈 Comment by Snow_Rider June 2023
  • Hello players! The contest is over! Thank you so much for sharing these sweet pictures of your pets and sharing heart-touching stories about your little friends ❤️ Also, it's time to announce our winners:@Laurenmlh, @BQN537, @sdjd, congratulations on winning 50 Gold Bars! Your prize is on the way! @sdjd please share your…
    in (Finished) Pride celebration in Pet Rescue! 🏳️‍🌈 Comment by Snow_Rider June 2023
  • Totally understand how much it can inconvenient. I want to draw the Ad Team's attention to it. To do that, I would need your Player ID. You can find it by going to your account settings and tapping the yellow King logo like on the following screenshots:
    in Cannot continue game after ad from Onesoft Global PTE. LTD. Comment by Snow_Rider June 2023
  • Hi Elena! I've already reached out to you in another discussion. Although I don't have news on the missing feature yet, and I'm not able to provide details on when it will be back, I'd like to reiterate that we always take your experience into account and want our players to enjoy the games. The Studio knows this feature…
    in Team Leaders, Attention! I lost an important function in the game. Comment by Snow_Rider June 2023
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