Snow_Rider

Community Manager

https://community.king.com/en/candy-crush-jelly-saga/discussion/502520/its-jelly-jackpot-time-notice-new-feature-jelly-jackpot-event Very well explained, @Haechan_17! Thanks for sharing the info with the rest of players. The Studio will be rolling out the feature to more players soon, so stay tuned! 😉

https://community.king.com/en/pet-rescue-saga/discussion/comment/3357968#Comment_3357968 Hi @Butterfly83🦋 ! Hope you're doing well ☺️ My bad, I accidentally used the outdated tagging list. From now on, I’ll make sure I'll include you on the correct one. Apologies for the confusion caused 🙏

https://community.king.com/en/pet-rescue-saga/discussion/comment/3357773#Comment_3357773 Hi there! Thanks so much for sharing the support ticket and the screen recording. I’ve passed everything along to the Studio. What you’re seeing is actually expected behavior: the rewards are given randomly, so sometimes you’ll receive…

https://community.king.com/en/candy-crush-solitaire/discussion/502786/roll-around-the-world Hi there! This is a known issue, and the Studio is currently working on a fix that will be released soon. Feel free to follow this thread for the latest updates 😊

https://community.king.com/en/pet-rescue-saga/discussion/comment/3354186#Comment_3354186 Hey there! Would it be possible for you to share a screen recording? You can send it to Player Support, and if you share your ticket number with me, I’ll be more than happy to take a look!

Feel free to share your Petopia view 😉 (Spoiler)

https://community.king.com/en/pet-rescue-saga/discussion/comment/3354998#Comment_3354998 Hi! Sorry to hear you’re missing out on Summer Petopia. It’s likely that you’re in an experiment group of randomly selected players, as the event isn’t available to everyone. Please make sure your game is updated to the latest version.…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3355683#Comment_3355683 Hey Lynnete! I’ve reported this to the team. Would you mind sharing your CUIDs where you’re experiencing the issue so we can investigate further?

Hey Solitaire Crushers! Thanks so much for your patience and for sharing your device info, it really helped! The team has identified the root cause of the issue and is actively working on a fix. If all goes well, we can expect the fix to roll out next week! 💪 Hang in there! And save those dice for next week! 😉

Hi @Andres-2 @mute52 @hennessykat79 @ace1223 ! I’m so sorry to hear this. The Studio is actively working on a fix. To help us investigate further, could you please share your device model and software version? That info would be incredibly helpful, thank you! 🙏