Snow_Rider

Community Manager

Hi there! 👋 Sorry to hear you're having trouble loading the game on Facebook. Could you share a bit more detail to help you out? When did this issue start happening? Are you seeing any error messages or a black/orange screen? A screenshot of what you’re seeing would be super helpful! Let us know, and we’ll do our best to…

We love you too! 😻 Keep rescuing pets and having a pawsome time with our game! 🐾💕

Hey! 👋 If Mystery Mountain or other events are missing in your game, don’t worry! It’s probably due to A/B testing—these tests let us try out new things to improve the game, but it does mean some events might not appear for everyone for a little while. Here’s a quick tip to help: Update your game! Keeping it on the latest…

Hi! Ouch, that's frustrating! Please try following the troubleshooting steps in the thread and let me know if it helps!

Hello Ermie! I’m so sorry to hear the workaround didn’t resolve the issue 😓 It must be really upsetting especially after trying so many steps. I know you were hoping for good news by now. Just to reassure you, the game is supported on iPad 9, so it shouldn’t be a compatibility problem. The best option right now would be to…

Hey there! Welcome to the community! 😃 Some of our members love sharing their tips for passing levels. Just let us know which level you’re on, and let’s see if someone from the community can help you out!

Hello, Marcel! Welcome to our community! ☀️ I’d be happy to help, and a bit more information—like a screenshot—would be really useful. That way, we can better understand how to assist you here on the forum! 😃

Hi there! I’m really sorry to hear you didn’t receive your gold bars after the Grow a Pet event. Could you try following the troubleshooting steps in this post: Game Issues? Check Here Before Posting to see if that helps? If the issue continues, please let me know!

Hi there! I’m sorry to hear you’re having trouble loading the game on Facebook. Could you please share some screenshots of what you’re seeing when you try to load it? This will help us get a better idea of what’s happening, and I can forward the details to the Studio!

Hi there! I’m so sorry you’re experiencing this issue. Clearing the cache is definitely a good step to help prevent crashes. Along with that, I’d recommend following the troubleshooting steps for Windows to ensure everything runs smoothly Let me know if this helps!