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All you need to know to fix bugs and answer your questions! READ before posting!

QueenBQueenB Posts: 6,944 Community Manager
edited October 2020 in Support
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Great idea to come here! Here is all you need to know to solve your problem with the game! Let's start with what we are working on solving now:

Find your Game ID.

Known on-going issues
Amount of moves changing
Cannot claim the Tricksies reward?

Main questions
. Why does the game stop at level 1420 on PC?
.  I don't have the Star Cats nor the Bean Stalk (Meet the Star Cats here)
. Play on Windows 10
. What's my user ID and how to find it

Got a new device? Here's how to move your progress.

Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you :)

The game is not working
Game freezing/crashing
Issues connecting to Facebook
Technical issues with IOS
Technical issues with Android 

You lost something
. Something went wrong with your purchase?
. You lost your progress?
. Lost boosters or Gold bars?

If after these you still need help, please Ask a question in Support. Remember to add as much details as possible on the problem and a screenshot is always helpful!

This discussion has been closed.