App freezing

chucco406chucco406 Posts: 10
edited August 13 in Bubble Witch Saga
I have a Samsung Note running Android 9.0.  Your app is up to date. I'm on level 835 and never this problem until now. App does not start screen goes black and freezes.  Can you help. 

Answers

  • QueenMiaQueenMia Posts: 4,807 Community Manager
    Hey @chucco406 and welcome to the Community :waving:

    Please clear cache and cookies from your device and that should solve the problem. It's also advised to restart your device :) 
    Let us know how that goes! 

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  • chucco406chucco406 Posts: 10
    I have done both restart the phone and cleared the cache.  This did not help.  I haven't installed any new apps in a long time
  • chucco406chucco406 Posts: 10
    This didn't work.  There was an updated and after the update the app worked once and is freezing up again.  I have a lot of time and money invested in this game but unless you can help me fix it I will have to uninstall all my King apps and give up. 
  • chucco406chucco406 Posts: 10
    App still won't open
  • chucco406chucco406 Posts: 10
    Anyone going to answer AR suppport 
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