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I cannot open my mail or ask for lives for 4 days now.

I cannot open my mail.
It says I have mail but each time I click on it, it goes gray like I do not have mail. I also cannot ask for lives.
Been 4 days like this........What is wrong? 

I'm thinking it happened after a recent update.
I sent a message to King Support about this and got back a robot reply which didn't do anything to help me.
I sent another 2 messages to King support but have not got a reply at all.
What is going on and can you please fix?

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