Sorry to hear about your issue
Here in Community we don't handle purchases. You need to contact our Player Support team. But don't worry, I will guide you through it!
Go to Player Support contact here.
Under topic select: Problems with Purchases
Then under subtopic: Purchased item not received.
Include your Game ID on the message - This link will help you find it.
Note! It can take up to 72h before receiving a reply.
Hope this helps
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