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Why when I participate in the wake the tree challenge am I told that I didn't participate

Lesley-6Lesley-6 Posts: 325 Level 3
On my other device I use to play Bubble Witch 3 I was told that I didn't participate when I know full well that I did, I always do
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Answers

  • LadyRaffieLadyRaffie Posts: 2,064 Community Manager
    Hello @Lesley-6 :)

    To understand better your issue, can you confirm me you are playing from two different devices?ย 
    Could you please provide me with the following info so the Studio can have a look into it?ย 
    - Both devices you are playing with ( model and version:)
    Android
    Settings- About Phone - (for example Model number SM-695F)
    iPhone
    Settings -General -About -ย (for exampleย Model number MRY42QL/A)

    -Game Idย 
    Here you have the link on how to find it

    Thank you and have a Bubblific day! :3



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  • Carebear668Carebear668 Posts: 1 Newbie
    Hello why is it i cant stay connected to the game and if i happen to get to the tree i get the same i didnt participate or i dont get the tree at all ever since the update i can barely play anymore. I play on my Android phone have been for over a year but idk
  • Lesley-6Lesley-6 Posts: 325 Level 3
    Why do I have to confirm that I play on two different devices, it shouldn't matter how many devices a person plays on. The device in question is a Samsung Galaxy tab4, SM-T530, I can't give you my game id as I haven't the Profile option and no King logo
  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar
    Wake up the tree is a good challenge to have I love it but as you can only do 2 in 24hrs it is frustrating when you get one of the team that's randomly selected choose a flower then decide not to complete it it means that you cannot continue untill 24hrs have passed this should not be allowed as plenty of players do like to compete and win awards you shouldn't be froze out after 2 completions if other team members are not completing then that's there fault when they miss out. But definitely players should not be allowed to just choose a challange then hold everybody up for 24hrs when they change there mind and dont continue. How do others feel about this ๐Ÿ™‚๐Ÿ‘

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  • Lesley-6Lesley-6 Posts: 325 Level 3
    Totally agree Kim, which is why I was annoyed when I was told I didn't participate as I'm sure I did as I generally do unless for some reason I didn't on this occasion but then I think I've had that message come up before. I do like the Wake the tree challenge as it gives people the chance to get some power upstand free lives without having to pay but I have noticed that the challenges are getting harder in the amount you have to collect .
  • blkswyfblkswyf Posts: 2 Newbie
    Has anyoneโ€™s tree actually woke up? I have done many challenges and the tree stays sleep
  • PrettyBubblesPrettyBubbles Posts: 4,327 Superstar
    Thanks for your reply leslie and for emailing me it's better for me that way to communicate with players . yes they are bubble withย  seem to be making a lot of the challenges harder to complete so we win less and less spells. Were as we should be getting more in game help not more in game hindrances. Please feel free to email me with any topics its nice talk to about issuesย 

    ๐Ÿ”ฎ BWS3 community contest is HERE Beat my score to win gold ๐Ÿ’ช Come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    @Lesley-6 it might be that one isn't on the same app version as the other. Sometimes different platforms have different release.
    And sometimes different platforms have different events :(ย 
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  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    blkswyf said:
    Has anyoneโ€™s tree actually woke up? I have done many challenges and the tree stays sleep
    Hi and welcome to the community, its great to have you here :)
    I have woken it many times. Usually when I first click on it, it tells me its going to find me a team. Then I go back after playing a couple of levels and its usually found me other players.ย 
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  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    KimElston said:
    Wake up the tree is a good challenge to have I love it but as you can only do 2 in 24hrs it is frustrating when you get one of the team that's randomly selected choose a flower then decide not to complete it it means that you cannot continue untill 24hrs have passed this should not be allowed as plenty of players do like to compete and win awards you shouldn't be froze out after 2 completions if other team members are not completing then that's there fault when they miss out. But definitely players should not be allowed to just choose a challange then hold everybody up for 24hrs when they change there mind and dont continue. How do others feel about this ๐Ÿ™‚๐Ÿ‘
    From both sides I understand.ย 
    Although many times I get the pop up that I didn't participate and it had ended so I didn't get rewards. Its not that I haven't bothered playing. Its that I got playing Farm heroes and I forgot to go back. A lot of players play multiple games and don't have enough time to finish or forget.ย 
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  • Lesley-6Lesley-6 Posts: 325 Level 3
    I play other games but still go back to this one and complete the wake up the tree challenge so I'm sorry that isn't the best of answers and as it states in my original query I also use more than one device which brings me to your other answer that one platform may have a different version to another, that may be true but if you read my query it saupys๐Ÿ˜ด
  • Lesley-6Lesley-6 Posts: 325 Level 3
    Sorry that should read if you read my query it says that I have the wake the tree on both devices so my question still hasn't been answered as to why it says I didn't participate when I'm sure I did but it's so long ago now that it is irrelevant though of course could happen again
  • Lesley-6Lesley-6 Posts: 325 Level 3
    Kim is right it is frustrating and we should be allowed more than two attempts to waking the tree and I do query the randomness as when I go to join a team it says it's still looking but if you click on it to go out of the challenge it comes back immediately with a team so the original statement that it's still looking is really a lot of bunkum.
  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
    Hey :) I am only suggesting what it could be...it could also be a bug, which is why @QueenRaffie wanted further information. Which is what I would have thought if it happened on my device.ย 
    My answer about playing other games was more to Kim as she said people didn't bother going back. I was just pointing out as a player, that sometimes we get sidetracked. You clearly don't. But I know from other sources that many do. That was all.ย 
    I usually have to play at least a level before it comes up. Its maybe something that needs ironing out.ย 
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  • blkswyfblkswyf Posts: 2 Newbie
    I emailed them about the issue and they said they were working on it. ย I notice it does it when I participate but donโ€™t complete the mission I picked ๐Ÿคท๐Ÿฝโ€โ™€๏ธ
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