I am unable to connect ??

sandih

I am unable to connect

Lola_Pop

Hello @sandih and welcome to our magical Community!

Could you please tell me more so I can investigate this issue further?

Which device are you playing on? Are you connecting to Facebook or to the Kingdom?

In the meantime, here are a few steps to troubleshoot most connection issues:

• First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
• Now close all apps and turn off your device.
• Turn it off for at least 10 seconds, then turn it on again.
• Then check for updates to your device and apps
• Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache
• Make sure you are within range of a wireless router
• If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
• Join the game again, and try to reconnect to Facebook or Kingdom

Cheers!❤️