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I am unable to connect ??
Answers
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Hello @sandih and welcome to our magical Community!
Could you please tell me more so I can investigate this issue further?
Which device are you playing on? Are you connecting to Facebook or to the Kingdom?
In the meantime, here are a few steps to troubleshoot most connection issues:
- First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
- Now close all apps and turn off your device.
- Turn it off for at least 10 seconds, then turn it on again.
- Then check for updates to your device and apps
- Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache
- Make sure you are within range of a wireless router
- If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
- Join the game again, and try to reconnect to Facebook or Kingdom
Cheers!❤️
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