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Stuck on Moon League Finished screen.

Greg_Dunn
Greg_Dunn Posts: 6

Level 2

The Moon League I was in finished yesterday, and I claimed and apparently got my rewards. When I go back to the game now, it goes to the league screen and gives me the continue button at the bottom. When I hit that, I get the "Claim" box, and I hit the claim button. Then it goes back to the league screen with the continue button at the bottom () image below)

My problem is the button does nothing when I hit it and I cannot get past this screen. The list of players will still scroll and sound is still on, so the game is not locked up.


Answers

  • stan1981
    stan1981 Posts: 3,418

    Hmm ... u does get ur reword ... that good

    log off and log in again

  • PummyRaj
    PummyRaj Posts: 44,042

    Hello @Greg_Dunn A Warm Welcome Back to our friendly King Community 🤗

    I too have noticed that the screen freezes when the league scores are being displayed!! But, it was a while ago and I kind of got fed up and stopped playing when the leagues were on! Now, I am not seeing any leagues at all from past couple of months!!

    Let's try some trouble shooting steps and see if that helps with the freezing issue! Can you tell me which device you are using to play the game, so that I can give you a proper link that contains trouble shooting steps.

    Please post your reply back in the comment box given below.

    Talk to you soon! Stay safe and warm!

  • Greg_Dunn
    Greg_Dunn Posts: 6

    Level 2

    edited March 2020

    It's hard to log off when the game is stuck on a screen... I did force close the app and wait, which may or may not have logged me off. When I go back in the same thing happens.

  • Greg_Dunn
    Greg_Dunn Posts: 6

    Level 2

    @PummyRaj

    I have a Galaxy Note 9

  • HoneyThief
    HoneyThief Posts: 2

    Level 1

    Hi,

    I have Huawei y5 2019 and have this problem in arcane league and game freezes after pressing claim for the reward.

    No answer to be found here or by support!

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @HoneyThief you will find me reply in your previous post 👍🙂

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @mystydaye Sorry to here that how about you first try closing the game check for updates and then turn your device off and on play one level then repeat this should reset it for you.

    Why dont you select the options from under my signature below and join in the fun

    As I can see you are new to the community I would like to say Hi 🙋‍♀️ A very warm welcome to our friendly community

    Let me take you on a tour 👫 We will start with the discussion area 📃 Then why not select your game forum 🕹where you will be able to post game specific questions and join contests

    Bubble witch 3 players can head straight HERE 🤹‍♀️🤹‍♂️

    Finally here and here will tell you everything about moving around the community 👀

    A tip for you if you want to tag a specific person, type @ then start typing the name, select the name from drop down and it will then turn black. They then will be notified.

    Happy gaming and have a starlistic day 🌟🙂

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