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Game Progress
Jared_Buttry
Posts: 265 
in Support
After I reinstalled the game on my tablet to get Pot of Gold gift, the progress looks different. The top pic’s the IPad Mini 2 one & the bottom pic’s IPhone XR one. I’m on 2544
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Answers
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@Jared_Buttry, can you try the following on your iPad Mini 2:
- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to your Facebook/King account so your progress can sync.
Let me know how it goes 😉
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I tried those steps, it didn’t work.
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@Jared_Buttry Including deleting FB app and clearing Safari cache? 🤔 strange..
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@Jared_Buttry you don't happen to have the game connected to a different email on the iPad?
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I don’t think it’s connected to a different email. I contacted King care support about this issue.
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@Jared_Buttry sounds great as they might have to manually check your game records and see what the issue is 👍
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By the way, did you get the Gold Bars from Pot of Gold in the end?
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I did
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@QueenB The possible reason the progress didn’t save because I had internet connection problems as I mentioned I was playing offline. Does playing offline actually saves progress? I’ve the same internet connection issue in Candy Crush Jelly too when I played passed 1 level to 2541 then I checked on Facebook, still on previous level (2540).
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The game on IPad Mini 2 doesn’t have the wise tree. The wise tree’s the best way to build boosters especially if I would have to start over from 2321.
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