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lost my game progess

ginaec1519
ginaec1519 Posts: 1

Level 1

Lost game progess after resting my phone, can I get it back?

Answers

  • johamilton
    johamilton Posts: 27,033
    edited January 2021

    HI @ginaec1519, I am so sorry you are having this problem. I am not sure what you mean by resting your phone, I am in the US so sometimes the wording is a bit off for me.

    If your game was saved then restoring you progress is easy just play one level then log out and turn your device off for around 10 seconds you should then be back to your level.

    Please let us know if logging out of your game worked. Fingers crossed ๐Ÿคž

    If that did not work, can you please tell me, did it take you back to level 1 and what level were you on? Also what platform are you using? Are you signed in thru FB or King?

  • MariaNuzzarello
    MariaNuzzarello Posts: 7

    Level 2

    I need help to get my progress game I got a new iPad and lost all my progress in

  • Hi @MariaNuzzarello ๐Ÿ™‹โ€โ™€๏ธWelcome

    I am sorry to here that if you post me your game ID and the level you was on I will see what I can do for you โญ๐Ÿ‘

  • MariaNuzzarello
    MariaNuzzarello Posts: 7

    Level 2

    Iโ€™m not sure what is my ID I thing itโ€™s Natasha the level was 3781 I thing was close to 3800

  • MariaNuzzarello
    MariaNuzzarello Posts: 7

    Level 2

    The photo was my dog

  • MariaNuzzarello
    MariaNuzzarello Posts: 7

    Level 2

    Are you still there

  • johamilton
    johamilton Posts: 27,033

    Hi @MariaNuzzarello, I had answered you on another thread that you lost your progress on your CC game which was posted in the wrong area. Did you also loose it on your BWS3 game?

  • MariaNuzzarello
    MariaNuzzarello Posts: 7

    Level 2

    I am not sure whatBWS 3 means I donโ€™t have on my new IPAD

  • Hi @MariaNuzzarello can you confirm what game you are enquiring about as this is the bubble witch area once you confirm I can give you the link to the correct discussion area โญ๐Ÿ‘

  • @MariaNuzzarello I see this has now been resolved and you have the link โญ๐Ÿ‘

Hey! Would you like to give us your opinion?