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I cannot receive my awards, whenever I hit claim it says not connected. I don't get it.
Hi guys you all should have now received the fix which was rolled out yesterday we are sorry for those that missed out last time but its good news that the challenge was able to be fixed otherwise it would of been removed.
I for one would of been gutted should that have happened
Happy gaming and have a starlistic day ๐๐
Hi guys to update you this has become a know issue with the studio so please do not try any further trouble shooting you may have received. The studio needs to fix this from there end and procedures may effect it.
Rest assured this is being worked on as we speak.
Your patience will be gratefully received
If I receive further information I will let you know as soon as I receive it. In turn can I ask that you keep me updated if you do or don't receive a fix over the next couple of days ๐๐
Hi @i2ikombat80 A very warm welcome to our friendly community
Sorry you are experiencing this issue. Please follow my advice above repetitively I am sure you will be able to claim your rewards
If this continues for another couple of days or we get more player issues with this we will then ask the studio to take a look.
Please in the meantime come have some fun by joining our new contest you can select it from my signature below ๐
Hi @Kaitrikar @Morgan_Hepper
A very warm welcome to our friendly community
Sorry to hear you are having problems. The spell book does keep experiencing connection issue. If you restart the game this can clear it if not give it time before trying to claim your rewards.
A fix was done at the end of the last spell book.
I will keep my eye on this and if it becomes a known continual issue I will raise it again ๐๐
How do you receive the fix...
This has been an issue for me today, is there any way to fix it?
Glad this is finally fixed but a little disappointed that I was unable to claim all the spells that I'd previously collected on both paths. I don't have enough gold for the Royal Path this time round ๐ญ. Couldn't we have a bonus level added to win some gold bars to help those that used their gold in the previous Royal Pass g
Hi Guys I have some feedback for you sorry it's not good right now ๐
This fix is more complex than the studio original thought but they are still working hard a fix its just taking more time than planned
In the meantime please dont carry out and further trouble shooting with this issue as it will effect the fix
We ask if you could continue your patience a little while longer please.
Hopefully your royal pass will reconnect soon.
As you begin to see this happen please let me know. Feedback is realy helpful ๐
Hi guys I will raise this again and see if the studio has a further update.
In the meantime if it clears for you please let me know ๐
Here is the screenshot. When I restarted things, the days to claim reset back to 7, but it still gives me the same no connection message for the witchโs path. For the royal path, it will bring up the screen showing the 50 gold bars, but if I tap on it, nothing happens.
Hi guys have you tried restarting your devices to see if that corrects the royal path freezing
Please try that first but as @Mynette has done take a screen shot first
Let me know how you get on so I can help you further ๐
I never received my rewards or a fix!!! ๐ข๐ญ๐ญ๐ญ๐SO FRUSTRATING!!!
Nothing that I've seen but somehow mines started over so now I'm at level 3 and the event is set to end soon. Before I was at the last level. I give up.
Has there been any resolution to this because I keep trying to connect and also get the โno connectionโ message yet the days available are counting down.
Ok Let me just keep my eye on it for a couple of days as blips can correct them selves please keep me updated with this issue ๐
Yes. This is definitely an issue on the developerโs end.
Hello, I've done all troubleshooting even went as far as reinstalling the game and still the same issue. Thanks everyone for the advice.
Iโm having the same issue. None of the above suggestions have worked. I am connected Iโve tried WiFi, mobile data, restarting both the game and my phone the game is up to date as well
Hi @wtiger17470 ๐โโ๏ธ Welcome
I had this happen to me when collecting my rewards but each time I closed the game it reconnect and gave me rewards there is a blip with it right now but keep persevering you will get your rewards ๐
While you are here how about select our game link from my signature below and be within a chance to win gold bars ๐๐
@wtiger17470 Hi and welcome, Please check you device and game are up to date and log out and restart your device and see if this resolves your issue
Also try disconnecting your wifi while in the game for 30 seconds and then reconnect to see if this helps and also try switching from wifi to mobile data to see if this allows you to collect your rewards
Thank you
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Time to learn a [REDACTED] I have redownloaded this game after a few years and at level 19 the โtraining spellโ is glitched ๐ฅ please help I love this game
I received an error message that my purchase failed but it stated I had not been charged. A quick check on my bank account proves otherwise. The purchase was $11.59 and came to $12.98 with tax. The $12.98 has been debited from my account, and I want my goods.
I recently finished Stella's house and unlocked the cat house, but I'm having trouble with invisible objects disappearing after construction. I thought it was a problem with the PC version, so I downloaded it to my phone, but the objects are invisible there too. It's probably a game bug, maybe something happened to theโฆ
Hi! Last week, I wasn't able to pass Day 1 in the daily bonus, but I've been playing every day. Is there a way I can fix that? Thanks!
I canโt play level 19 due to the pop up not disappearing. Canโt continue the game because of it. iOS 26, iPhone 16 pro
II have over 665 +days played in a row. Today when I started to play, The daily reward didn't appear. Game shows NO CONNECTION. Am I going to be sent back to Day 1? My WiFi is strong and I'm connection. What's happening? I also have over 575,000 points accrued. What happened to them? Same thing is happening on my wife'sโฆ
๐ General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:ย Force close apps and restart your device. Updates:ย Check that you have the latest game and device updates. Memory:ย Keep at least 2GB free storage for smooth gameplay. Connection:ย Use WiFi instead of cellularโฆ
Hello witches and wizards! ๐งโโ๏ธ๐งโโ๏ธ Wondering what the latest level is in Bubble Witch 3 Saga? Youโre in the right place! โจ๐ฏ ๐๏ธ New levels are released every Tuesday, so thereโs always a magical challenge waiting just ahead! ๐As of November 11, the latest available level is 10900. Enjoy the new content and have a bubblificโฆ
