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Can't connect to Royal Pass

wtiger17470wtiger17470 Posts: 3 Newbie

I cannot receive my awards, whenever I hit claim it says not connected. I don't get it.


Best Answers

  • PrettyBubblesPrettyBubbles Posts: 4,630 Bubble Witch Moderator
    Accepted Answer

    Hi @i2ikombat80 A very warm welcome to our friendly community

    Sorry you are experiencing this issue. Please follow my advice above repetitively I am sure you will be able to claim your rewards

    If this continues for another couple of days or we get more player issues with this we will then ask the studio to take a look.

    Please in the meantime come have some fun by joining our new contest you can select it from my signature below ๐Ÿ‘

    Accepted Answer

    ๐Ÿ”ฎ Win boosters in CAPTION THE CAPTURE ๐Ÿ”ฎ


  • Hey! Would you like to give us your opinion?

  • PrettyBubblesPrettyBubbles Posts: 4,630 Bubble Witch Moderator
    Accepted Answer

    Hi guys to update you this has become a know issue with the studio so please do not try any further trouble shooting you may have received. The studio needs to fix this from there end and procedures may effect it.

    Rest assured this is being worked on as we speak.

    Your patience will be gratefully received

    If I receive further information I will let you know as soon as I receive it. In turn can I ask that you keep me updated if you do or don't receive a fix over the next couple of days ๐Ÿ‘๐ŸŒŸ

    Accepted Answer

    ๐Ÿ”ฎ Win boosters in CAPTION THE CAPTURE ๐Ÿ”ฎ


  • PrettyBubblesPrettyBubbles Posts: 4,630 Bubble Witch Moderator
    Accepted Answer

    Hi guys you all should have now received the fix which was rolled out yesterday we are sorry for those that missed out last time but its good news that the challenge was able to be fixed otherwise it would of been removed.

    I for one would of been gutted should that have happened

    Happy gaming and have a starlistic day ๐ŸŒŸ๐ŸŒž

    Accepted Answer

    ๐Ÿ”ฎ Win boosters in CAPTION THE CAPTURE ๐Ÿ”ฎ


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