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Level 3415 glitch

PD987
PD987 Posts: 460

Hey everyone,

Level 3415 isn't ending properly. It's leaving an owl in mid air, not attached to any bubbles, and impossible to burst. The bubbles go straight through it. The only way out is to shut down the game and lose it.

Please don't suggest logging out of the game because i did this already and it's caused me no end of problems, (see this thread for that, https://community.king.com/en/bubble-witch-saga/discussion/327622/lost-log-in ) and it's still happening anyway.


ยซ1

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @PD987 Hi Again, Apologies as i have read what you have put, but the standard troubleshooting tips are normally what will sort issues like this out and that involves logging out and restarting your device.

    I will tag @PrettyBubbles @johamilton as They may be able to check to see if there are any issues with the level

    Thank you

  • DU123
    DU123 Posts: 518

    I had a similar issue yesterday on level 3411, and that was also a release the owl level, but logging out and back in again resolved it for me. It sounds like your issue runs deeper than that, especially as it's showing a different ID number but everything else is correct, i.e, your name, email, password, chapter and level is showing as exactly the same. It can't possibly be a wrong log in because none of it would tally up. A strange one, for sure.

    Good luck with getting it resolved, i'll keep my fingers crossed for you that you recover everything you've lost!

  • Hi @PD987 the reason you had problems before is that your game hadn't been saved.

    You will need to follow the trouble shooting order to reset your level.

    You are not uninstalling and I presume this time you have saved your game.

    Logging out and restarting your device is a regular tip for these kinds of blips ๐Ÿ‘

  • PD987
    PD987 Posts: 460

    Hey @PrettyBubbles ,

    I've logged out and back in numerous times but it's still happening. That level is broken.

    Regards the other problem, my game was saved as far as i'm aware, but are you saying my original ID is not recoverable?

  • Hi @PD987 you will I have took this query up with you in your other discussion ๐Ÿ‘๐ŸŒŸ

  • PD987
    PD987 Posts: 460

    I just quickly tried it again, but it's still happening @PrettyBubbles , i can't go any further until there's a fix :(


  • PD987
    PD987 Posts: 460

    And i was in second place in the Astral League, but because this level is broken and i can't progress any further, i've slipped down to fourth place.

    At this rate i'll be out of it altogether ๐Ÿ˜ญ

  • PD987
    PD987 Posts: 460

    @PrettyBubbles

    I'm not sure how, but after many many more times of logging out and back in, turning my device off and on over and over - it actually let me finish, with the right total of owls! I just hope i don't get it again on another owl level.

    Just the ID issue now.


  • santillivince
    santillivince Posts: 14

    Level 2

    I'm having the same problem with this level. I tried logging in and out and reinstalling. Nothing is working. BTW this is on windows 10.

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