Level 3415 glitch

PD987

Hey everyone,

Level 3415 isn't ending properly. It's leaving an owl in mid air, not attached to any bubbles, and impossible to burst. The bubbles go straight through it. The only way out is to shut down the game and lose it.

Please don't suggest logging out of the game because i did this already and it's caused me no end of problems, (see this thread for that, https://community.king.com/en/bubble-witch-saga/discussion/327622/lost-log-in ) and it's still happening anyway.

Freddy_

@PD987 Hi Again, Apologies as i have read what you have put, but the standard troubleshooting tips are normally what will sort issues like this out and that involves logging out and restarting your device.

I will tag @PrettyBubbles @johamilton as They may be able to check to see if there are any issues with the level

Thank you

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/1414363#Comment_1414363

Thanks @Freddy_Falkner 😊

DU123

I had a similar issue yesterday on level 3411, and that was also a release the owl level, but logging out and back in again resolved it for me. It sounds like your issue runs deeper than that, especially as it's showing a different ID number but everything else is correct, i.e, your name, email, password, chapter and level is showing as exactly the same. It can't possibly be a wrong log in because none of it would tally up. A strange one, for sure.

Good luck with getting it resolved, i'll keep my fingers crossed for you that you recover everything you've lost!

PrettyBubbles

Hi @PD987 the reason you had problems before is that your game hadn't been saved.

You will need to follow the trouble shooting order to reset your level.

You are not uninstalling and I presume this time you have saved your game.

Logging out and restarting your device is a regular tip for these kinds of blips 👍

PD987

https://community.king.com/en/bubble-witch-saga/discussion/comment/1415120#Comment_1415120

Hey @PrettyBubbles ,

I've logged out and back in numerous times but it's still happening. That level is broken.

Regards the other problem, my game was saved as far as i'm aware, but are you saying my original ID is not recoverable?

PrettyBubbles

Hi @PD987 you will I have took this query up with you in your other discussion 👍🌟

PD987

I just quickly tried it again, but it's still happening @PrettyBubbles , i can't go any further until there's a fix :(

PD987

And i was in second place in the Astral League, but because this level is broken and i can't progress any further, i've slipped down to fourth place.

At this rate i'll be out of it altogether 😭

PD987

@PrettyBubbles

I'm not sure how, but after many many more times of logging out and back in, turning my device off and on over and over - it actually let me finish, with the right total of owls! I just hope i don't get it again on another owl level.

Just the ID issue now.

santillivince

I'm having the same problem with this level. I tried logging in and out and reinstalling. Nothing is working. BTW this is on windows 10.