Help Centre

PrettyBubbles

Hi @MicheleHogg I really think this must be a device issue as everything you mention are not any known issues.

With the tricksies this can happen if players selected just do not wish to play I am currently playing with only 2 others 🌟👍

MicheleHogg

Good morning @PrettyBubbles, my Husband is an IT guy & he has tested my device several times & all seems to be working the way that it should. Hoping that these issues will correct themselves. 🤔 Thanks for your help & good to know that Tricksies is ok. I enjoy playing it! Hope you have a great day! 🤩

PrettyBubbles

@MicheleHogg Yes lets hope the next update corrects this for you as you know we checked your ID out and it showed no actual game issues.🌟

MicheleHogg

@PrettyBubbles game is still freezing. 🤔 Very frustrating 😕

MicheleHogg

@PrettyBubbles My device is running latest version of software, all functions are fully operational & my game is still freezing. Is it possible to uninstall/re install without losing my progress? Thanks

PrettyBubbles

Hi @MicheleHogg We never reccomend it unless all trouble shooting has failed.

Also you did try an uninstall previously and didn't clear it for you.

When we checked your ID it showed your progress was saved via face book so once you play a level and close your game and restart your device as you know it restores your levels as this is what happened last time.

Facebook are always producing problems with freezing and receiving lives.

Have you thought about moving to mobile or windows 10 are much more efficient than the Facebook platform 🌟👍

MicheleHogg

@PrettyBubbles thanks for your suggestion! I was not aware that connecting through Facebook could be the cause of the freezing issues. Wondering why players are encouraged to connect/share link with FB if doing so creates issues like freezing & receiving/losing lives. I am not tec savvy but as I previously mentioned my Husband is a Net Ops Engineer. I will switch to my device operating system & hopefully this will solve my issues. Thanks again for your assistance & patience. I will let you know the outcome. Hope you have a wonderful weekend! 🥰❤

PrettyBubbles

@MicheleHogg Yes please let me know how you get on 👍🌟

MicheleHogg

Good morning @PrettyBubbles Wondering how do I stop running in Facebook? How do I save my progress on my device? 😊

PrettyBubbles

Hi @MicheleHogg I will ask @johamilton to join as I have never used Facebook and she is an expert in this area.

I presumed you would be ok as you said your husband was an expert.

Dont worry Jo will come along later 👍🌟