My Game is not working - (Now fixed)!

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Answers

  • johamiltonjohamilton Posts: 8,444 Bubble Witch Moderator

    HI @Beverley10 I see you are already apart of the thread HERE. Please keep your eyes on this thread and you will get updates there. I have tagged you in the thread. Please take a look at what @PrettyBubbles suggested. 👻

  • Hey! Would you like to give us your opinion?

  • johamiltonjohamilton Posts: 8,444 Bubble Witch Moderator
    edited July 14

    HI @SAMcat0102 , We are aware of current issues. We have now moved your issue into the correct discussion. Please follow the guidelines we have set to help you out. 👇️

    For any players who still cannot play there game I will explain again what we reccomend you to do.

    Please uninstall your game

    Reinstall your game on windows 10 or mobile no longer use your Facebook account

    play1 level then log out and turn your device off and on

    If your levels have not restored tell us what level you was on and we will manually restore them.

    We are offering generous surprise rewards to be added to your account as our way of sorry.

    Upon reinstall Add your game ID even if you're levels restore or not so we can say sorry

  • VontraeVontrae Posts: 1 Newbie

    It's been a long time I have not been able to play this game. I enjoyed it when I was able to but it's time to leave this game.

  • bidderbidder Posts: 7 Level 2
  • BuggiBuggi Posts: 2 Newbie

    Hei!

    Spillet virker ikke , hva må jeg gjøre?

    Mvh. Buggi

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    @rina430 That's great news thank you for following the steps given

    Have your levels restored if not tell us the level you was on and we will do this manually. First play 1 level then log out of the game and turn your device off and on. Its always best to do this after a reinstall regardless 👍

    Also send your game ID so we can send some exciting rewards to your game

    Happy gaming ⭐👍

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    For any players who still cannot play there game I will explain again what we reccomend you to do.

    Please uninstall your game

    Reinstall your game on windows 10 or mobile non Facebook

    play1 level then log out and turn your device off and on

    If your levels have not restored tell us what level you was on and we will manually restore them.

    We are offering generous surprise rewards to be added to your account as our way of sorry.

    Upon reinstall Add your game ID even if you're levels restore or not so we can say sorry.

    Please only use this thread to inform us once you have done this procedure as other comments are taking this thread off topic

    It is our job to try to get playing your much loved game again and that is what this discussion has been set up for.

    So please only comment here if you have decided to follow our advice 👍

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    Hi @bidder 🙋‍♀️ Welcome

    For BW3 please select HERE for BW2 please select HERE for guidance ⭐👍

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    Hi @Vontrae 🙋‍♀️ Welcome

    For BW3 please select HERE for BW2 please select HERE for guidance ⭐👍

  • Cosi_Mino_LecciCosi_Mino_Lecci Posts: 2 Newbie

    Bonjour

    Non, les conseils que vous m’avez donnés n’ont pas résolu le problème. Mon navigateur est Edge et il est mis à jour. J’ai effacé le cache et tous les cookies, également téléchargé le jeu à partir du Microsoft Store comme vous me l’avez conseillé, mais grâce à l’application, le problème reste toujours le même. Il est possible qu’il n’y ait aucun moyen de trouver une solution à ce problème ???

  • SAMcat0102SAMcat0102 Posts: 7 Level 2

    Great - it's getting worse - now it won't open at all.. Previous direction to uninstall game makes no sense as I play it off of Facebook... Thanks for tagging me to see resolution...

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    @SAMcat0102 that's what we are saying you need to uninstall from Facebook and install on windows 10 with out Facebook or a mobile device.

    It is your choice if you dont want to do this but we cant then help you 😔

  • bidderbidder Posts: 7 Level 2

    still not working level 498

  • Heart62Heart62 Posts: 25 Level 2

    I am not using windows 10 so these instructions wont do any good for those of us playing on FB on a pc. Nor will we get the rewards if we dont know what level we are at because we cant get passed the "play" button

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