My Game is not working - (Now fixed)!

johamilton

HI @Vmpyrchik, as you can see above this is a known issue. We will update as we get more info on it.

Heart62

tried all the things you said..its still not working after weeks......this is not a quick fix as stated

johamilton

Hi @Heart62, we are aware of the problem. Just asking for patience from everyone until it can get fixed.

PrettyBubbles

Hi guys just so you know we haven't forgotten you. This is not going to be a quick fix I am afraid.

The studio are working with this as a priority but it's more complex than originally thought 🙈

Can you in the meantime not try to play via Facebook. If you want to try every now and then to see if you can play then use windows 10 or a mobile device 👍

Also should your game receive a fix whilst it's being worked on please let us know 👍⭐

Tom999

Hi Pretty Bubbles,

you suggest playing on a mobile device.

Since the last update the game isn’t working on my IOS Device anymore.

Following the suggestions of the support only led to the loss of all boosters for me.

Very sad.🥲

Tom999

Hi everybody,

Right now I was able to download version 7.6.36 from the App Store.

Now the game starts again.

The game progress and the days I played are still there.

Unfortunately I lost over 500 boosters.

bettyboop64

🤔 Game not working

PrettyBubbles

Hi @bettyboop64 Welcome

Yes this issue is currently under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix.

Once you get there, you will see that everything is updated with what progress is being made to get it fixed 👍

PrettyBubbles

Hi @Tom999 Thank you for your feedback 👍

Yes you will loose boosters as they are saved to your device not your game.

However if you had purchased any then please use the contact us tab below as your account can be checked and you will be refunded. Unfortunately free boosters cannot be replenished ⭐👍

bettyboop64

My game is not working