My Game is not working - (Now fixed)!

PrettyBubbles

Hi @bettyboop64

Thank you for reposting here 👍⭐

meanunclesteve

It will download and go through all the moves except open the game. I have cleaned my cookies and tried a different browser and still stops. Music continues to play.

PrettyBubbles

Hi @meanunclesteve Welcome

Yes this is a know issue and is under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix.

Once you get there, you will see that everything is updated with what progress is being made to get it fixed 👍

birdlover57

My game has not been loading.

PrettyBubbles

Hi @birdlover57 🙋‍♀️ Welcome

Yes this is a know issue and is currently under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix. Once you get there, you will see that everything is updated with what progress is being made to get it fixed.

PrettyBubbles

Hi guys I have news for you 😀

There has been this issue with both Facebook and windows 10 our studio have been working with them to obtain a fix and finally they have offered one.

Facebook will do a complete update before the end of this week that should reset your game. Just one thing if you haven't yet cleared you cash then please do so and also reboot your device each day until the update comes through.

So fingers crossed you will be back to having fun very soon if not then please come back here ⭐💓

As for W10 players I am afraid this is still under investigation.

We now need to investigate if the issue is on our side or Google Play store.

We will let you know as soon as we can it is being looked into as a priority 👍⭐

bidder

Game opens but when I click on the level to play it is froze

JulKras

The game began to work a few hours ago, but now - the same history as before... It doesn't work again :😥

johamilton

Hi @bidder, Yes this is a known issue and is currently under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix. Once you get there, you will see that everything is updated with what progress is being made to get it fixed.

PrettyBubbles

Hi @JulKras oh no 🙈 sorry about that.

Can you clear cash and restart your device and game for me.

Lets see if that helps 👍