Can i change game from Google account to Facebook?

PrettyBubbles

Hi @Dalimah 🙋‍♀️ Welcome

If your mom already had her game saved to her kingdom account all she needs to do is log in on her new device using the same log in information and she can continue where she left off.

If the game wasn't saved she may loose levels.

The other alternative is to open a new account then follow the prompts to save your progress 👍⭐

Dalimah

Thanks for replying. Her account is linked to her Google account as mentioned. She does not have a King account.

How do you mean by "The other alternative is to open a new account then follow the prompts to save your progress 👍⭐" ?

Possible for you to help restore her levels after she log in to the new device using a newly-created King account?

PrettyBubbles

Hi @dalima A king account is better as if you link to Facebook there are always lots of issues

If you send the game ID of the new account and what the level was we can see what we can do 👍⭐

Dalimah

Hi @PrettyBubbles. Got it. Have created a new account. IDs of both old and new as attached. Gameplay next level is 1070. Thank you.

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PrettyBubbles

Great @Dalimah let me see what I can do for your mom 👍⭐

Dalimah

Thank you so much, @PrettyBubbles! Shall wait for your update 😊👍

PrettyBubbles

Hi @Dalimah 🙋‍♀️

Just to confirm your moms levels were successfully yesterday 👍

If she can not yet see them then just close the game and restart the device

Please confirm that all is good now ⭐

Dalimah

Yes! 🤩🤩🤩 We can see the restored levels on the new device! My mum was super delighted! 😊 Thank you so much, @PrettyBubbles, for your assistance. Now, she can continue the fun on a new device. Thanks too for recommending signing up of a King's account for the game. No hassle next time! 😉

PrettyBubbles

@dalima You are very welcome

Happy gaming and have a starlistic evening ⭐👍