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Is anyone else having trouble with the tree not showing up?

denise8963denise8963 Posts: 1 Newbie

Is anyone else having trouble with the tree not showing up?

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Answers

  • armchaircynic7armchaircynic7 Posts: 2 Newbie

    Do you mean the tree to do the team challenges with others? If so, mine stopped showing up the other day, as well as any of the other team challenges. Not sure what's happened there...

  • Hey! Would you like to give us your opinion?

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    Hi @denise8963 and @armchaircynic7 Welcome

    With any challenges they can remain for a while but can also be removed at anytime.

    Some times they will re appear after a while or the studio could be working on new challenges.

    We just have to be patient and wait for starlistic surprises to come our way ⭐👍

  • doripetersondoripeterson Posts: 1 Newbie

    My tree shows up. It tells me to pick a tile and then promptly freezes the game completely. Clearly this is not a “challenge” that is removed but more likely a programming issue from the update a week ago. Please ask the developers to TEST the update before pushing it out to unsuspecting customers.

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    Hi @doripeterson yes the tree had a revamp on Monday and since then it keeps freezing also once the tree clears it disappears and you have to close the game and open it again in order for it to re appear.

    I have already raised this and am awaiting feedback from our studio.

    I will post an update as soon as I here anything ⭐👍

  • Crazy Cat LadCrazy Cat Lad Posts: 11,092 Community Manager

    The Game Team is investigating this issue to see why it's not showing up for all players. Hopefully it will be fixed soon.

    Thanks for your patience!

  • BooksterBookster Posts: 274 Level 3

    Thank you for this information @PrettyBubbles. The Wise Tree has been very glitchy in my game of late and doing all the things you described. Having to swipe out of the game to get it to reappear after clearing it is annoying but I’m glad it’s not just my game. I hope they can fix it soon. 👍

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    Hi @Bookster it's my pleasure.

    I hope so to its annoying but I will chase for updates and let everyone know ⭐👍

  • psycobenjpsycobenj Posts: 3 Newbie

    My issue with the tree is the tutorial reappear when the chosen team have already collect all the flowers. So the tutorial ask to chose a flower but all the boxes are empty

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    Hi @psycobenj Welcome

    Yes unfortunately that is also part of this issue. So just like the having to close and open the game each time you claim your prize in order for the tree to re appear you also have to do the same to re join.

    I am hoping we get some feedback soon if not I will raise it again 👍

  • poorbabi2poorbabi2 Posts: 22 Level 2

    Its been very glitchy . Use to once completed the tree would pop right back up and ready to go. Not now.

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    No @poorbabi2 since the revamp last week its decided to play us up.

    I am sure it will be corrected soon 👍⭐

  • psycobenjpsycobenj Posts: 3 Newbie

    Hi PrettyBubbles

    If i close the game, the problem stay the same, even if I wipe all data for the appli when I reopen the game the boxes still stay blank.

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    Hi @psycobenj are you saying the tree does not show you flowers it only shows you blank squares meaning you are unable to participate in the wake the tree challange 🤔👍⭐

  • psycobenjpsycobenj Posts: 3 Newbie

    Yes @PrettyBubbles that's right, but it's blocked in thé tutorial as if it the first Time. But the tutorial come back many time and as long as there is at least one flower I can choose one, but when the tutorial appear with only blank square it's finish...

  • PrettyBubblesPrettyBubbles Posts: 6,442 Bubble Witch Moderator

    @psycobenj That usually happens if you dont immediately join and complete at least one flower as it means others have completed it very quickly which does happen sometimes 👍⭐

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