Get rid of the cheaters - *CM: Feedback sent to the Studio!*

SanjuroSanjuro Posts: 8 Level 2
edited November 10 in Support

Hello folks, as you can see from the pic Dimi is a cheater, cheaters ruin the game for everybody else, ban this person.

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Comments

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    Hi @Sanjuro Welcome

    Yes this is unacceptable.

    We have a team that works to filter out cheaters but it is a mammoth task and never ended as you can imagine.

    In any online activity cheaters will always find a way through but we aim to keep this as minimal as possible.

    The name you see will not be there full username which makes it even harder.

    I am sorry this has had to happen as part of your new team and I hope it doesn't happen again ๐Ÿ‘โญ

  • Hey! Would you like to give us your opinion?

  • SanjuroSanjuro Posts: 8 Level 2
    edited July 29

    Hi @PrettyBubbles

    I had a thought, as you can't get rid of cheaters, what about giving the second and third place players extra prizes? That way the cheating that the first placed player as done is less impactful.

    The cheating is regular, I and other players in the facebook group I'm in have posted numerous examples.

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    Hi @Sanjuro That would be great if it was a manual event but it's not as players are locked in at the time of joining and the system automatically adds the rewards they are not manually added so it would unfortunately be impossible to do this ๐Ÿ‘โญ

  • SanjuroSanjuro Posts: 8 Level 2

    Hi @PrettyBubbles

    Could you not send out rewards manually to the individual accounts after the event? This would be on the proviso that you had a screenshot of the cheating.

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    @Sanjuro Unfortunately we can't as it's set as automatic within the system ๐Ÿ‘โญ

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    @ariel2021 oh no ๐Ÿ™ˆ It is frustrating when this happens we all experience it.

    It appears that more and more are finding ways to do this our studio is doing the best it can to eliminate cheaters. It is a endless task for them๐Ÿ‘โญ

  • ariel2021ariel2021 Posts: 136 Level 3

    Hi @PrettyBubbles yes it is frustrating but for those players who don't care, if there is a will there will be a way for them to manipulate the system and reap the rewards while those players who are honest lose the motivation to want to continue in the contests etc. Hopefully, the studio can get it figured out some day and at least cause them to lose all their ill=gotten gain. If I see more of these, I'll continue to screen shot them and hope for the best. Have an amazing day. :)

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    Ok @ariel2021 you have an amazing day to ๐Ÿ‘โญ

  • SanjuroSanjuro Posts: 8 Level 2

    Here's another one, she doesn't care if anyone can see she's cheating. This is the most blatant case I've seen so far.

  • NoraAnnNoraAnn Posts: 1 Newbie

    This is terrible! And completely unfair to those spending countless stressful hours playing this game.. legitimately. This may not be the complete user info, but your program SHOULD be able to find a member based on the criteria above. If not, your programmers should we working on changing this so user identification is a non-issue. Why should I spend my hard earned money on a game while others get away with hacks?

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    Hi guys I have explained the best I can regarding these cheaters but maybe you will feel better if your community manager our magical @QueenB will join and reiterates for you ๐Ÿ‘โญ

  • SanjuroSanjuro Posts: 8 Level 2

    Hey @PrettyBubbles no need really, you already explained that it's not possible to do anything. I'm just making people aware that cheating is going on and exposing the cheats publically.

  • PrettyBubblesPrettyBubbles Posts: 7,254 Bubble Witch Moderator

    Hi @Sanjuro Thank you for your support and confidence in my assistance ๐Ÿ‘โญ

  • QueenBQueenB Posts: 8,359 Community Manager
    edited October 7

    @Sanjuro @ariel2021ย @NoraAnn

    We appreciate you taking the time to report this and yes it is frustrating but as @PrettyBubbles has mentioned, the studio is doing the best they can to eliminate cheaters and they continue to work on improving this feature.

    May I confirm a thing, do you all happen to play connected to Facebook or King account? Are any of the players on the list your Facebook friends?

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