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My game keeps crashing!

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Sybergypsy
Sybergypsy Posts: 10 Level 2

My game keeps crashing ALL THE TIME: it is very frustrating! What is going on? Please help!

There are no new updates available for the game. thanks!

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Answers

  • PrettyBubbles
    PrettyBubbles Posts: 24,609 Bubble Witch Moderator
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    Hi @Sybergypsy 🙋‍♀️

    Sorry to hear that

    There are currently no known crashing issues you are the first to report this.

    Please try logging out and leaving your device turned off for a few minutes, let's see if this helps 👍⭐

  • Pat0660
    Pat0660 Posts: 1 Newbie
    edited January 2022
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    (EDITED by CM - Unsupported language) 

  • pamiwami
    pamiwami Posts: 18 Level 2
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    Same here, tried all the "fixes" to no avail. 😞

  • PrettyBubbles
    PrettyBubbles Posts: 24,609 Bubble Witch Moderator
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    Hi @pamiwami and @Sybergypsy

    Can you please tell me if it is BW3 or BW2

    What device are you using

    Have you been able to play at all on your current device previously

    What browser do you you use for downloading on to your device

    I can help you better once I have your answers 👍⭐

  • Sybergypsy
    Sybergypsy Posts: 10 Level 2
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    Hi

    I have been able to play on this device for months without issues. It is an Ipad and this crashing is now happening all the time, it's been a month already and it is very frustrating. Bubble Witch 3 - the app. I use Safari browser

  • PrettyBubbles
    PrettyBubbles Posts: 24,609 Bubble Witch Moderator
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    Hi @Sybergypsy

    The reason you are not receiving updates is very likely due to your browser.

    I reccomend changing browsers and then download the game again

    You could try Google Chrome, Mozilla Firefox or for mobile play store

    If you have a Windows 10, you can also download Bubble Witch 3 Saga straight to you PC

    If none of the above are possible then I am afraid you will need to change your device to either mobile or PC 👍⭐

  • pamiwami
    pamiwami Posts: 18 Level 2
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    BW3 on mobile device using Google Chrome. This has happened before, (also with Candy Crush Soda Saga) it is frustrating & the restarts & powering off does work sometimes, but it "eats" up time while playing the games & it goes back to crashing the games. 😞

  • Sybergypsy
    Sybergypsy Posts: 10 Level 2
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    Pretty Bubbles, it seems you don't even fully understand the problem. It has nothing whatsoever to do with receiving updates or not: it is about the game crashing all the time! Continuously....

    You seem also not to have noticed I am using an Ipad: Windows 10 is entirely incompatible with an Ipad.


    Oh my..... this is not good! 🙄

  • PrettyBubbles
    PrettyBubbles Posts: 24,609 Bubble Witch Moderator
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    Hi @Sybergypsy The different browser's I quoted are examples of what can be used for the game they were not device specific.

    I mentioned updates as in your first post you mentioned crashing and also not having any updated available 👇

    So I helped by covering both issues as if your browser was not compatible and you haven't been receiving updates this would be why you are having this issue

    If your only issue is crashing then please logg out and turn your device off and on. You may have to do it a couple of times but with no other issues it should reset the blip for you 👍⭐

  • PrettyBubbles
    PrettyBubbles Posts: 24,609 Bubble Witch Moderator
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    Hi @pamiwami Yes having to close and restart is very frustrating. I know as I have to repeat it sometimes but it is the only way to clear it for you.

    However if we have many players with the same issues then it's not a blip it's a real problem, so I would then be exculating the issue to our studio for a fix 👍⭐

Hey! Would you like to give us your opinion?