I have paid for extra gold bars, money out of bank.......NO BARS, tried help service, nothing,

LoveMe12

Has any one else had problems,

[Deleted User]

There is a little connection error that they're working on to get fixed.

https://community.king.com/en/candy-crush-jelly-saga/discussion/353514/temporary-connectivity-issues

Find info above.

PrettyBubbles

Hi @LoveMe12 Yes when we had the server error it stopped purchases going through but should of corrected once it was fixed

Sorry to hear that was not the case for you.

Please use the contact us tab at the bottom of this page to claim your refund. You may have to wait as they are very busy right now 👍⭐

LoveMe12

have tried to do as they asked, I gave them my user name, but still not heard, I told them I get confused as I am 73, and play to keep my mind active.

LoveMe12

PrettyBubbles

Hi @LoveMe12 Sorry to hear you are having trouble

Please try again as we can't refund any purchases you will need to give them your email and game ID you can find your game ID by selecting profile or connect from your main menu then tap the word king at the top of the page this will reveal your ID

Let me know how you get on once you have provided them with this information 👍⭐

LoveMe12

My email is kwetton@googlemail.com

My ID is LoveMe12

PrettyBubbles

Hi @LoveMe12

Sorry if you misunderstood it is in the contact us tab at the bottom of this page where you need to leave the information

Your ID is not your username

You can find your game ID by selecting profile or connect from your main menu then tap the word king at the top of the page this will reveal your ID

Also at the top right of your last post you will see a little cogg wheel please select this. Then select edit which will show at the bottom. Then please remove your Email for your privacy and safety from unwanted contacts 👍⭐

LoveMe12

When i go to profile, then click in the word King at top of page it just goes back to community page no ID number comes up

PrettyBubbles

Hi @LoveMe12

After you select profile you will see a screen like this with your picture showing it is from here you tap or double tap the word king to reveal your ID

If you are not on your profile page and select king it will take you back to the community 👍⭐

LoveMe12

I have done that and it still takes me to welcome to the community, and if I ckick King it goes back there agaIN

PrettyBubbles

@LoveMe12 What device are you using 🤔