the laser on the wand It isn't showing anymore

Lynn_Walker-2

What happened to the laser on the wand? It isn't showing anymore and I am losing aim.

Diamond_Lim

@johamilton @PrettyBubbles help.

PrettyBubbles

Hi @Lynn_Walker-2 This is strange I have never heard of that happening

Is there no wand at all available as you say you are losing aim so is it the aim itself that isn't correct 🤔👍

johamilton

HI @Lynn_Walker-2 I just checked mine and it is there. Why don't you log out of your game, turn if off, then back on and log back in. See if it will reset the game for you.😀 👻

jcloud13

That happen to me once I just exited out of the app and then back in and was able to get it back

Seagoat

I've tried logging out then in again and the laser on the wand is still missing, help?

PrettyBubbles

Hi @Seagoat Welcome to the community

Sometimes it can take 2 or attempts at logging out and also closing your device for a couple of minutes before a blip will clear

If it's still not visible can you send a screenshot and your game ID and we can have a further look for you 👍⭐

Seagoat

Hi,

The laser finally came back. Have taken note of the game being removed from King 31st March so have opened it on my mobile. However for some reason, my progress on this site (currently at level 2571) has on my phone, gone all the way back to 2550?

PrettyBubbles

Hi @Seagoat can you send me your ID and we can see if we can manually restore your levels 👍⭐

Seagoat

Hi,

Where do I find my user ID, I can't see it on my profile anywhere?

Thanks

Seagoat

Hi,

Have found it, it is: 11395863727