No more bubbles

Renee_James

I just cleared the board but it says I have two more to get rid of. I wasted several bonuses and coins on this. See the attached pic.

PrettyBubbles

Hi @Renee_James Oh no 🙈 Sorry this as happened

It's very rare but occasionally this has happened on owl levels but as it is unfortunately a blip that corrects itself on the next attempt we can't duplicate the issue as it fixes itself 👍⭐

Renee_James

Okay but at least give me some of my boosters and gold back. I can't get pass this level. :( I have tried 3 times. And how will I know this is fixed?

PrettyBubbles

Hi @Renee_James It will automatically be fixed once you replay the level

Unfortunately we do not replace any free boosters you had but if you had purchased them you can select the contact us tab at the bottom of the page and customer service can check your purchases first then replace them if they see you purchased them 👍⭐

Renee_James

Tried to play the round again and it is still not fixed.

PrettyBubbles

Hi @Renee_James Please first try logging out of your game then turning your device off for a while 👍⭐

Renee_James

That didn't work

PrettyBubbles

Ok @Renee_James Can you tell me the level number and I will go see if I can duplicate it

Also please add your game ID and what device you are using as if I can duplicate it it means there is a level issue that I will need to raise 👍⭐

Renee_James

I am on level 5310. I am using a computer windows 11.

PrettyBubbles

Thanks @Renee_James you're chapters are somehow ahead of mine I wont see that level until tomorrow so I can not see if it I can not duplicate it for you until then so what I will do is raise it for our community manager to check for you but again that will be tomorrow when she returns from her holidays 👍⭐

Renee_James

Okay I realize I am way ahead in the game. Thank you for trying.