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App Freezes When I Select Play

DoxieMom12
DoxieMom12 Posts: 1

Level 1
edited May 2022 in Support

Hello, all! My app on my iPad is up to date, but I am not able to play. The game loads, but as soon as I select “play” the game freezes. I have restarted my iPad, cleared my cache and cookies…any suggestions on how to fix this? Thanks in advance.

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Comments

  • PrettyBubbles
    PrettyBubbles Posts: 26,644

    Hi @DoxieMom12 Welcome to the community its lovely to meet you

    Sorry to hear you are having trouble

    If you have already tried logging out and turning your device off for a few minutes at least twice and it hasn't corrected itself the only other option is a uninstall

    We only recommend this as a last resort as you will loose any boosters you may have.

    If you decide to do this please let us know 👍⭐

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