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Is there a problem with the game right now? Not connecting

12357…11

Answers

  • Posts: 4,329

    Well that sucks, either no one is playing or they're not connecting thru facebook! πŸ˜„ I'm so tempted to play connected thru my king account but I'm too afraid to lose my progress and boosters thru the facebook connection. Sigh....I'm really hoping it's a quick fix. THANKS!

  • Posts: 28,788

    Yes let's hope so @andreah1 πŸ‘πŸ’“

  • Hi @Minatozaki & @PrettyBubbles, I am having the same issue with connecting to my game. I had the Connect using FB, Google or the King community message yesterday morning & again this morning. I entered my email address & password for both FB & the community & the message said that both were invalid & then I had a connection issue message. I can still access my game but my profile picture along with all of the other players has disappeared & I have no way to save my progress in the game.πŸ€”

  • Posts: 28,788

    Hi @MicheleHogg Sorry to hear you also experiencing this issue

    Our studio on working on this and hope it will be fixed shortly

    Your patience is appreciated πŸ‘πŸ’“

  • Posts: 3

    Level 1

    Hello, I am having a slightly different issue logging in. When I try to connect thru my Google account, it says this app tried to obtain personal information and has been blocked.... What is this? Let me try to get a screan shot for you

  • Posts: 3

    Level 1

    edited October 2022
    Screenshot_20221027-124021_Google Play services.jpg

    This is what I get when I try to log in with my Google account... I used to be logged in before thru this account.

  • Posts: 28,788

    Hi @Swytpea I can not see any reason why Google would block you're access

    We currently have no known issue with king

    Please try logging out not just closing the game and re starting your device as it may be a blip

    Also if you are using Google chrome I have found that at times when its updating it creates me all sorts of problems so I go into my phone's apps disable it for a minute or 2 then enable it again and all is good

    Give these steps a try and let's see if it resets things for you if not then I suggest you contact Google support for a more elaborated explanation

    Let me know how it goes πŸ‘

  • Posts: 4,329

    Any updates yet on the connection issue?

  • Posts: 28,788

    Hi @andreah1 not right now

    As soon as I hear anything I will update everyone πŸ‘πŸ’“

  • Posts: 4,329

    Just wanted to add my own update today - it seems to be connecting to facebook now, partially. No profile picture! Is it still being worked on? Hoping others are able to connect as well.

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